Client Services - VP, Global Financial Institutions | Singapore, SG

OCBC; Singapore; On-site; SGD 150,000 - 250,000; Full time

Job summary

A leading bank in Singapore seeks a Vice President for Global Financial Institutions to drive client services and transform operations. The successful candidate will lead a team of Relationship Associates, enhance client relationships, and implement strategic changes. This role requires a proven leader with over 10 years of experience in the financial sector, armed with strong analytical and problem-solving capabilities.

Benefits

Competitive base salary

Holistic benefits package

Professional development opportunities

Qualifications

• Minimum 10 years working experience in financial industry.
• Excellent people leadership and stakeholder management skills.
• Ability to perform under time-pressed environment.

Responsibilities

• Manage team of Relationship Associates for client servicing.
• Drive change management initiatives for new processes.
• Plan resource requirements with business leaders.

Skills

Leadership

Stakeholder Management

Analytical Skills

Problem Solving

Attention to Detail

Tools

MS Office

Job description

Client Services - VP, Global Financial Institutions

Client Services - VP, Global Financial Institutions

WHO WE ARE:
As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

How It Work s

This is a leadership role within Global Financial Institutions to help drive changes for efficient work processes as well as to manage the team of Relationship Associates (RAs) to fulfill business objectives of the Department, especially client service functions.

What you do

• Client Relationship Management To lead, guide and supervise the team of RAs in supporting relationship managers in GFI in day-to-day client servicing functions and others ( see attached JD of RAs ). Act as a point of escalation for complex client issues that require higher level intervention. Foster strong partnership with RMs in managing core clients so that issues are promptly resolved, and RAs are aligned in delivering spot on client services/solutions.
  
• Change Management To drive change management initiatives within the RA team, ensuring that any new processes, systems or technologies are effectively implemented and that team members are supported throughout the transition. The candidate is expected to work with GFI stakeholders and other internal stakeholders especially in Operation Units, and to represent GFI in various Bank wide or Division wide collaborative process and service improvement initiatives.
  
• Strategic Resource Planning To plan in collaboration with business & support team leaders to assess current and future resource requirements. This includes understanding business growth trends, identifying skill gaps, and ensuring that the RA team is adequately staffed and trained to meet anticipated demands.
  
• Market / Industry Awareness To keep current industry trends, regulatory changes, and business landscape to ensure that the RA team is positioned to respond effectively to market demands and client needs.
  
• To assist in clients' on-boarding processes in accordance with internal and external compliance requirements. Subsequent record and documentation updates are part of this function as part of client servicing and internal data quality requirements.
  
• To assume responsibilities for various department's administrative functions as required from time-to-time.
  

Who you are

• Excellent people leadership and stakeholder management skills. A confident and effective team player.
  
• Can-do attitude to drive process changes. Possess good analytical and problem-solving skills, being meticulous and have an eye for details.
  
• Ability to perform under time pressed environment by completing assigned tasks accurately and timely.
  
• Familiarities with operation processes in financial institutions, system thinking and proficiencies in in MS Office, especially in MS Excel. AI related skill will be a plus.
  
• Minimum 10 years working experience in financial industry.
  

What we offer:
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

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The longest-established Singapore bank, we’ve been helping people and businesses get what they want from life since 1932. How? By taking the time to t...

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China CITIC Bank International Limited (SG Branch)