Office jobs in Singapore
Manager (Support & Patient Operations - Call Centre & Appointment Services), EGH Planning Office
Singapore National Eye Centre
Functional Consultant - Professional Services
Hexaware
Sales Administrator - Cybersecurity Partner Enablement
Fortinet, Inc.
Discover more opportunities than anywhere else. Find more jobs nowAsset & Wealth Management, Private Wealth Management, Family Office Wealth Strategist, Vice Pre[...]
Goldman Sachs Group, Inc.
VP, Family Office Wealth Strategy & Planning
Goldman Sachs Group, Inc.
Connect with headhunters to apply for similar jobsSemiconductor Training Specialist - Customer Enablement
K&S Careers
Assoc. Spclst, Engineering (WDA)
Merck Gruppe - MSD Sharp & Dohme
Accounts Assistant - 1 Year Contract
National Oilwell Varco
Administrative Assistant: Billing & Records Support
American Bureau of Shipping
HR Exec Role [Weekdays | Office Hours | East Location] – EH03
THE SUPREME HR ADVISORY PTE. LTD.
Electrical Maintenance Technician
Merck Gruppe - MSD Sharp & Dohme
Senior Executive, Business Development (Employee Benefit)
Income Insurance Limited
Civil Contracts Manager (Changi) – Tender & Cost Control
The Supreme HR Advisory Pte Ltd
Assistant Manager, Distribution Growth Support, Shared Services
Income Insurance Limited
Manager (Support & Patient Operations - Call Centre & Appointment Services), EGH Planning Office
Job summary
A leading healthcare institution located in Singapore is seeking a Manager for Support & Patient Operations to lead the Call Centre & Appointment Services Department. The ideal candidate will have at least 6 years of managerial experience within healthcare operations, strong leadership skills, and the ability to manage multiple service lines. This role focuses on overseeing call centre operations and ensuring seamless service delivery, contributing to the hospital's operational readiness and patient satisfaction. Commitment to continuous improvement is a must.
Qualifications
- At least 6 years of relevant experience in a managerial capacity in hospital or healthcare operations.
- Proven ability to manage multiple service lines and stakeholders.
- Adaptable to a dynamic work environment.
Responsibilities
- Oversee comprehensive call centre operations and supervise staff handling patient enquiries.
- Coordinate hospital-wide emergency activation protocols.
- Manage outpatient appointment systems including bookings and rescheduling.
Skills
Education
Job Category: Administration
The upcoming Eastern General Hospital (EGH) aims to provide excellent healthcare and promote healing centred around each person. When operational, EGH will provide a comprehensive range of inpatient and outpatient clinical specialties and healthcare services, covering emergency, acute and secondary care. EGH’s vision is to be a hospital for the community and a great workplace for staff. It seeks to do so by harnessing innovative technologies in patient care, journeying closely with patients and the community to lead healthier and more fulfilling lives, and being an employer of choice that empowers staff in their careers.
You will play a key role in planning, setting up, and leading the Call Centre & Appointment Services Department through the hospital’s planning, activation, and steady‑state phases. The role involves overseeing and managing comprehensive call centre operations, including supervising staff who handle patient and public enquiries, coordinating hospital‑wide emergency activation protocols, as well as managing outpatient appointment management systems encompassing bookings, cancellations, and rescheduling processes to ensure operational readiness and service excellence. The role also includes supporting the hospital’s Operational Readiness, Activation and Transition (ORAT) efforts and fostering collaboration across departments to ensure seamless service delivery and organisational resilience.
Job Requirements- Degree in any discipline with at least 6 years of relevant experience in a managerial capacity in hospital or healthcare operations
- Strong leadership, planning and organisational skills with proven ability to manage multiple service lines and stakeholders
- Good analytical, communication and problem-solving skills, with adaptability to a dynamic work environment.
- Demonstrated commitment to operational excellence, safety, and continuous improvement
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.