Senior Specialist I, Customer Support

K&S Careers; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology training company in Singapore is seeking a Technical Training Specialist to conduct training sessions for customers and in-house personnel. This role involves developing training materials, overseeing equipment availability, and ensuring customer satisfaction. The ideal candidate has a Bachelor's degree in an engineering discipline, at least 3 years of semiconductor industry experience, and strong proficiency in English, alongside skills in Microsoft Office. This position may require travel to support overseas customers.

Qualifications

• Minimum 3 years experience in the semiconductor industry.
• Knowledge of wire/die bonding technologies is advantageous.
• Familiarity with macros in MS Office is a plus.

Responsibilities

• Conduct training for K&S equipment for internal and external customers.
• Develop and write technical training courses on K&S equipment.
• Maintain records for course validation and student progress.

Skills

Proficient in Microsoft Word

Proficient in Excel

Proficient in PowerPoint

Strong communication skills in English

Customer-oriented mindset

Education

Bachelor’s Degree or Diploma in Engineering

Job description

The technical training specialist conducts formal training sessions to “in‑house” and customer personnel at home office & customer locations.

• Interacts with customer and functional organizations to develop specifications for content of courses.
• Prepares lesson plans from engineering documentation, field service requirements or software documentation.
• Review & ensure training materials are updated regularly by the Asian trainers.
• Provide necessary technical guidance to Asian trainers on product training.

Responsibilities

• Conducts K&S equipment training for both internal & external customers on or off site as required using classroom or e‑learning methodology.
• Research develops & writes technical training courses using classroom or e‑learning methodology on new & current K&S equipment & update course related materials.
• Maintain complete records for each presented for general course validation & updating for measuring specific student progress & database records.
• Oversees all instructional equipment, supplies & materials are available, adequate and in working condition.
• Undertakes & develops customized training assignments to meet special needs of customers as required.
• Improves training services & quality targeted at total customer satisfaction through the review of trainees’ feedback.
• Performs other duties as assigned or necessitated by business conditions or changes.
• Ensures training materials are updated in a regular basis by the Asian trainers.

Qualifications

• Bachelor’s Degree or Diploma in an Engineering‑related discipline.
• Minimum 3 years of experience in the semiconductor industry; knowledge of wire/die bonding technologies and experience in training is an advantage.
• Proficient in Microsoft Word, Excel, and PowerPoint; familiarity with macros is advantageous.
• Strong verbal and written communication skills in English.
• Proficiency in additional languages (e.g., Mandarin) is a plus to support communication with regional customers.
• Willingness to travel (approximately 10-20%) to support overseas customers.
• Demonstrates confidence and independence in problem‑solving and professional interactions with minimal supervision.
• Shows enthusiasm for learning and taking on new challenges.
• Customer‑oriented mindset with a commitment to fulfilling training needs that support long‑term business relationships.
• Builds and maintains strong working relationships with colleagues and customers. Able to seek other organization support/help with ease when needed.