Manager (Support & Patient Operations - Call Centre & Appointment Services), EGH Planning Office

Singapore National Eye Centre; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading healthcare institution located in Singapore is seeking a Manager for Support & Patient Operations to lead the Call Centre & Appointment Services Department. The ideal candidate will have at least 6 years of managerial experience within healthcare operations, strong leadership skills, and the ability to manage multiple service lines. This role focuses on overseeing call centre operations and ensuring seamless service delivery, contributing to the hospital's operational readiness and patient satisfaction. Commitment to continuous improvement is a must.

Qualifications

• At least 6 years of relevant experience in a managerial capacity in hospital or healthcare operations.
• Proven ability to manage multiple service lines and stakeholders.
• Adaptable to a dynamic work environment.

Responsibilities

• Oversee comprehensive call centre operations and supervise staff handling patient enquiries.
• Coordinate hospital-wide emergency activation protocols.
• Manage outpatient appointment systems including bookings and rescheduling.

Skills

Leadership

Planning

Organisational skills

Analytical skills

Communication

Problem-solving

Education

Degree in any discipline

Job description

Manager (Support & Patient Operations - Call Centre & Appointment Services), EGH Planning Office

Job Category: Administration

The upcoming Eastern General Hospital (EGH) aims to provide excellent healthcare and promote healing centred around each person. When operational, EGH will provide a comprehensive range of inpatient and outpatient clinical specialties and healthcare services, covering emergency, acute and secondary care. EGH’s vision is to be a hospital for the community and a great workplace for staff. It seeks to do so by harnessing innovative technologies in patient care, journeying closely with patients and the community to lead healthier and more fulfilling lives, and being an employer of choice that empowers staff in their careers.

You will play a key role in planning, setting up, and leading the Call Centre & Appointment Services Department through the hospital’s planning, activation, and steady‑state phases. The role involves overseeing and managing comprehensive call centre operations, including supervising staff who handle patient and public enquiries, coordinating hospital‑wide emergency activation protocols, as well as managing outpatient appointment management systems encompassing bookings, cancellations, and rescheduling processes to ensure operational readiness and service excellence. The role also includes supporting the hospital’s Operational Readiness, Activation and Transition (ORAT) efforts and fostering collaboration across departments to ensure seamless service delivery and organisational resilience.

Job Requirements

• Degree in any discipline with at least 6 years of relevant experience in a managerial capacity in hospital or healthcare operations
• Strong leadership, planning and organisational skills with proven ability to manage multiple service lines and stakeholders
• Good analytical, communication and problem-solving skills, with adaptability to a dynamic work environment.
• Demonstrated commitment to operational excellence, safety, and continuous improvement