Manager Director jobs in Singapore

Responsibilities:

• Lead and manage the patch management lifecycle, ensuring timely deployment of security patches and updates to maintain system security, performance, and service availability.
• Coordinate and oversee all systems engineering patching activities for customer server operating systems, following agreed schedules and compliance standards.
• Create, publish, and maintain the patch deployment calendar, ensuring alignment with business and technical stakeholders.
• Supervise the daily operations of the IT Patch Management team, providing guidance, promoting collaboration, and ensuring adherence to operational standards.
• Oversee and validate the execution of patch deployments, actively monitoring progress and mitigating issues to ensure minimal impact to business operations.
• Ensure efficient and compliant execution of all patching activities through effective task delegation, monitoring, and escalation management.
• Collaborate with internal teams (IT, InfoSec, infrastructure, applications), vendors, and business units to gather requirements, communicate patch schedules, and address security or compliance concerns.
• Engage in incident response planning and lead investigations related to unpatched vulnerabilities or patch-related failures.
• Apply project management practices to ensure timely delivery of infrastructure build and patch projects, including risk and resource management.
• Analyze and present monthly and quarterly compliance reports, identifying and addressing patching gaps or deviations.
• Participate in patch review meetings and coordinate scheduling and execution of the patching calendar.
• Prioritize and manage patching and maintenance windows in agreement with change management and business availability requirements.
• Ensure SLA compliance for all patching and infrastructure operations activities.
• Provide proactive and preventive support, anticipating and mitigating risks before they impact production.
• Be hands-on and available to support critical patching activities on weekends or off-business hours, as needed.

Required Technical and Professional Expertise:

• Bachelor's degree in Information Systems, Computer Science, or a related field (or equivalent practical experience).
• Minimum 8 years of relevant IT infrastructure experience, with strong exposure to patch management and infrastructure support.
• Hands-on expertise in RedHat Linux, middleware, database systems (e.g., PostgreSQL, MariaDB), and container platforms (e.g., OpenShift).
• Experience with infrastructure patching tools such as RedHat Satellite, BigFix, SCCM, or similar.
• Familiarity with issue and task tracking systems such as Jira.
• Solid understanding of data center operations, system hardening standards, and security compliance requirements.
• Proven experience in leading a team of 6–10 engineers across onsite/offshore models.
• Strong knowledge of server operating systems, infrastructure builds, and the patching lifecycle (including vulnerability management and remediation).
• Experience in managed services or IT consulting environments is an advantage.
• Excellent problem-solving and analytical skills, with a strong attention to detail.
• Demonstrated ability to lead in high-pressure environments, effectively prioritizing and executing tasks.
• Strong customer service orientation and stakeholder communication skills.
• Proven ability to lead teams in a collaborative, fast-paced, and service-oriented environment.