Centre Operations & Client Experience Lead

ASCEND RECRUITMENT PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A recruitment agency in Singapore is looking for an Operations & Customer Service professional to oversee daily centre operations, enhance client engagement, and support the team. The ideal candidate should have a minimum GCE 'O' Level qualification, strong interpersonal skills, and effective communication abilities in both English and Mandarin. Proficiency in MS Excel and MS Word is essential, as well as a proactive approach. The position may require weekend work, offering a dynamic environment focused on client satisfaction.

Qualifications

• Strong interpersonal skills with a high level of responsibility.
• Ability to communicate effectively in English and Mandarin.
• Approachable, and consistent in interactions with children, parents, and colleagues.

Responsibilities

• Oversee daily centre operations including client registration and payments.
• Support therapists during sessions and prepare materials.
• Build strong relationships with clients and ensure quality service.

Skills

Interpersonal skills

Basic computer skills

Effective communication

Proactive attitude

Punctuality

Education

GCE 'O' Level qualification or higher

Tools

MS Excel

MS Word

WhatsApp

Job description

A recruitment agency in Singapore is looking for an Operations & Customer Service professional to oversee daily centre operations, enhance client engagement, and support the team. The ideal candidate should have a minimum GCE 'O' Level qualification, strong interpersonal skills, and effective communication abilities in both English and Mandarin. Proficiency in MS Excel and MS Word is essential, as well as a proactive approach. The position may require weekend work, offering a dynamic environment focused on client satisfaction.