It jobs in Singapore
Functional Operations Lead#SgUnitedJobs
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Functional Operations Lead#SgUnitedJobs
Job summary
A technology solutions company in Singapore is seeking a Service Delivery Manager for SAP application management services. This role involves overseeing a team, managing incidents and changes, and ensuring high-quality support and service level adherence. Ideal candidates will have significant SAP experience, strong leadership skills, and excellent communication abilities. Optional certifications and project management experience are a plus. This is a full-time position based in a dynamic environment.
Qualifications
- Proven experience in SAP application management or similar.
- Strong leadership and team management skills.
- Excellent communication skills for diverse stakeholders.
- Analytical skills for troubleshooting complex SAP issues.
- Familiarity with ITIL and SAP-specific processes.
Responsibilities
- Oversee delivery of SAP application management services.
- Lead a team of SAP AMS professionals.
- Ensure timely resolution of SAP-related incidents.
- Manage SAP change requests effectively.
- Monitor service level agreements and key performance indicators.
- Communicate with stakeholders for issue resolution.
- Identify opportunities for process improvements.
- Develop knowledge bases and training materials.
Skills
Education
Tools
Job Description
- Service Delivery Management: Oversee the delivery of SAP application management services, ensuring high-quality support and maintenance of SAP systems.
- Team Management: Lead and manage a team of SAP AMS professionals, providing guidance, coaching, and development opportunities.
- Incident and Problem Management: Ensure timely resolution of SAP-related incidents and problems, identifying root causes and implementing corrective actions.
- Change Management: Manage SAP change requests, ensuring minimal disruption to business operations and adherence to change management processes.
- Service Level Management: Monitor and report on service level agreements (SLAs), key performance indicators (KPIs), and metrics to ensure service delivery meets agreed-upon standards.
- Stakeholder Management: Communicate with business stakeholders, IT teams, and vendors to ensure alignment and effective issue resolution.
- Process Improvement: Identify opportunities for process improvements and implement changes to enhance service delivery efficiency and effectiveness.
- Knowledge Management: Develop and maintain knowledge bases, documentation, and training materials to support SAP AMS services.
Primary skills:
- SAP Experience: Proven experience in SAP application management, support, or a similar role.
- Leadership Skills: Strong leadership and team management skills, with experience in managing technical teams.
- Communication Skills: Excellent communication and interpersonal skills, with ability to interact with technical and non-technical stakeholders.
- Problem‑Solving Skills: Strong analytical and problem‑solving skills, with ability to troubleshoot complex SAP issues.
- Process Knowledge: Familiarity with IT service management frameworks (e.g., ITIL) and SAP‑specific processes.
Good to have skills (Optional)
- SAP Certification: SAP certification in relevant modules (e.g., SAP Basis, SAP Fiori) is a plus.
- Project Management: Experience in project management, with ability to manage multiple projects simultaneously.
- Technical Skills: Strong technical skills in SAP systems, including ABAP, SAP Fiori, and SAP Cloud Platform.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.