Functional Operations Lead#SgUnitedJobs

G2 COMTECH ASIA PTE. LTD.; Serangoon Garden Circus; On-site; SGD 85,000 - 120,000; Full time

Job summary

A technology solutions company in Singapore is seeking a Service Delivery Manager for SAP application management services. This role involves overseeing a team, managing incidents and changes, and ensuring high-quality support and service level adherence. Ideal candidates will have significant SAP experience, strong leadership skills, and excellent communication abilities. Optional certifications and project management experience are a plus. This is a full-time position based in a dynamic environment.

Qualifications

• Proven experience in SAP application management or similar.
• Strong leadership and team management skills.
• Excellent communication skills for diverse stakeholders.
• Analytical skills for troubleshooting complex SAP issues.
• Familiarity with ITIL and SAP-specific processes.

Responsibilities

• Oversee delivery of SAP application management services.
• Lead a team of SAP AMS professionals.
• Ensure timely resolution of SAP-related incidents.
• Manage SAP change requests effectively.
• Monitor service level agreements and key performance indicators.
• Communicate with stakeholders for issue resolution.
• Identify opportunities for process improvements.
• Develop knowledge bases and training materials.

Skills

SAP Experience

Leadership Skills

Communication Skills

Problem-Solving Skills

Process Knowledge

Education

SAP Certification in relevant modules

Project Management experience

Tools

ABAP

SAP Fiori

SAP Cloud Platform

Job description

Job Description

1. Service Delivery Management: Oversee the delivery of SAP application management services, ensuring high-quality support and maintenance of SAP systems.
2. Team Management: Lead and manage a team of SAP AMS professionals, providing guidance, coaching, and development opportunities.
3. Incident and Problem Management: Ensure timely resolution of SAP-related incidents and problems, identifying root causes and implementing corrective actions.
4. Change Management: Manage SAP change requests, ensuring minimal disruption to business operations and adherence to change management processes.
5. Service Level Management: Monitor and report on service level agreements (SLAs), key performance indicators (KPIs), and metrics to ensure service delivery meets agreed-upon standards.
6. Stakeholder Management: Communicate with business stakeholders, IT teams, and vendors to ensure alignment and effective issue resolution.
7. Process Improvement: Identify opportunities for process improvements and implement changes to enhance service delivery efficiency and effectiveness.
8. Knowledge Management: Develop and maintain knowledge bases, documentation, and training materials to support SAP AMS services.

Primary skills:

1. SAP Experience: Proven experience in SAP application management, support, or a similar role.
2. Leadership Skills: Strong leadership and team management skills, with experience in managing technical teams.
3. Communication Skills: Excellent communication and interpersonal skills, with ability to interact with technical and non-technical stakeholders.
4. Problem‑Solving Skills: Strong analytical and problem‑solving skills, with ability to troubleshoot complex SAP issues.
5. Process Knowledge: Familiarity with IT service management frameworks (e.g., ITIL) and SAP‑specific processes.

Good to have skills (Optional)

• SAP Certification: SAP certification in relevant modules (e.g., SAP Basis, SAP Fiori) is a plus.
• Project Management: Experience in project management, with ability to manage multiple projects simultaneously.
• Technical Skills: Strong technical skills in SAP systems, including ABAP, SAP Fiori, and SAP Cloud Platform.