Front Desk jobs in Germany

Roles & Responsibilities

Job Description

• Patient registration, scheduling of appointments, and sending reminders.
• Answering phone/SMS and email queries promptly.
• Handling payments and preparing submissions of TPA (Third-Party) Claims, Medisave Claims, Insurance Claims, and other documentation.
• Preparing medications for doctor’s review and dispensing medication.
• Assisting in performing simple in-clinic procedures such as ECG and nebulizer treatments (training will be provided).
• Assisting the doctor during consultations and performing chaperone duties.
• Handling first-level patient complaints.
• Maintaining and updating patients’ records according to standard guidelines.
• Assisting in the daily operations and upkeep of the clinic.
• Managing medication, consumables, and equipment, including replenishment and housekeeping.
Performing other administrative tasks related to patient care and clinic operations

Job Requirements

• Permanent weekday morning - 8.30am to 1pm
• Diploma in any discipline / GCE 'A' Level / 'O' Level / Higher NITEC.
• Students on holiday are welcome to apply, but a minimum commitment of 6 months is required.
• Prior experience in hospital/medical clinic operations or front desk duties is preferred but not mandatory (training will be provided).
• Familiarity with computer usage and/or clinic operations.
• Keen service attitude towards patient care and willingness to learn.
• Ability to work dependably in a team.

Advantage (Not Mandatory)

• Proficiency in Mandarin/Dialects is an advantage to assist non-English-speaking elderly patients.
  (This is included as a job necessity rather than a preference to align with fair hiring practices.)