Front Desk Supervisor

CRAIG ROAD PROPERTY HOLDINGS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local hospitality company in Singapore is seeking a Front Office Supervisor. The role involves supervising Front Office duties, managing guest requests, ensuring safety standards, and enhancing satisfaction levels. Ideal candidates are detail-oriented and enthusiastic about guest experience.

Responsibilities

• Supervise and coordinate Front Office duties under the Front Office Manager.
• Handle guest queries, arrivals, and departures.
• Ensure safety and cleanliness in Front Office areas.
• Assist in driving employee and guest satisfaction.

Job description

What do we expect from you?

Under the guidance of the Front Office Manager, supervise and coordinate all Front Office duties and handle clerical tasks related to guest arrivals, departures, and in-house stays, using the hotel Property Management System in line with Mondrian Singapore Duxton Policies and Procedures.

How your day looks like?

• Handle guest queries and requests
• Record incidents, log, and follow up with the Front Office Manager or Director of Rooms
• Report, address, and follow up on hazards to ensure safety
• Manage arrivals and departures, ensuring guest names are used
• Maintain knowledge of current and future availability
• Know hotel features, services, and facilities including F&B outlets, Business Center, Spa/Gym, etc.
• Familiar with all room types, layouts, rates, and special packages/promotions
• Assist with site inspections and promote upselling and other Front Office initiatives
• Drive values to enhance Employee and Guest Satisfaction
• Represent or assist the Front Office Manager in meetings for effective communication
• Maintain cleanliness and operational standards of Front Office areas and equipment
• Monitor pre-registered arrivals, handle no-shows, and ensure proper billing
• Greet regular and VIP guests, ensure Front Door coverage
• Respect guest privacy and confidentiality policies
• Follow hotel credit and financial procedures
• Complete special projects and be available for emergencies

How do I deliver this?

Tell it like it is- Be authentic, honest, sincere, and true.

Have fun and make friends- Be energetic, upbeat, casual, and approachable.

I've got your back- Be responsible, accountable, dependable, and follow through on promises.

Play to win- Be innovative, open-minded, and creative.

Right here, right now- Be attentive, detail-oriented, focused, and present in the moment, owning the guest experience.