Promoter jobs in United States

• Ensure all customers are greeted promptly upon arrival and offered assistance throughout their visit.
• Clarify the purpose of each customer’s visit and ensure they are attended to by the appropriate Motor Claims Advisor.
• Provide accurate information on waiting times and manage customer expectations effectively.
• Proactively assist and engage with customers in the reception area to identify and fulfill their needs.

• Guide customers through the accident reporting process, ensuring all required documents are submitted.
• Advise customers on the appropriate type of claim to pursue based on their situation.
• Clarify customer mobility options and provide support where necessary.
• Assist with customer vehicle collection when the assigned Motor Claims Advisor is unavailable.

• Ensure proper follow-up on accident reporting cases to meet work request timelines.
• Escalate unresolved issues to the relevant Manager as needed.
• Refer to the Workshop Manager for assistance in addressing complex customer needs.
• Maintain familiarity with the organizational structure to elevate issues effectively.

• Actively contribute to achieving the monthly Net Promoter Score (NPS) targets.
• Originate and develop constructive ideas, especially during promotions, awareness campaigns, or discount periods.
• Seek new assignments and opportunities to improve service delivery and customer experience.

• Minimum Diploma holder with at least 8 years of experience in a Customer Service and Retail environment, including at least 2 years in a supervisory role.
• Prior experience in the Automotive Industry is required.

Interested candidates please send in your resume to: Topaz Liang Huimin (CEI No. R1104500), email to: topaz@recruitexpress.com.sg

EA License No: 99C4599