Operations Lead

Cultivar Staffing & Search; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading IT service provider in Singapore is seeking a Desktop Support Team Lead to oversee a team of End User Support Engineers. Your role includes managing desktop support tasks, ensuring resolutions to incidents, and liaising with clients. Ideal candidates should have at least 3 years of technical and supervisory experience and strong communication skills. This contract position offers a competitive salary and a collaborative work environment.

Qualifications

• At least 3 years experience in a technical and supervisory role.
• Ability to guide the team in implementing improvements.
• Experience in advising clients and resolving incidents.

Responsibilities

• Oversee 7 End User Support Engineers.
• Manage Windows laptop cloning and provisioning tasks.
• Report progress on incidents to the customer.
• Serve as the liaison between the customer and the team.

Skills

Technical and supervisory experience

Incident tracking and resolution

Client communication

Windows laptop provisioning

Job description

Our client is a IT Service Provider, who provides IT support, computing parts distribution and computing equipment resell. Due to expansion, they are looking out for anDesktop Support Team Leadto support them in their growing business.

Job Description:

• In charge of 7 End User Support Engineer to an Audit Firm
• Mainly doing Windows laptop cloning, provisioning, issuing, service the front-desk, advise end users on backup/restore and other end user desktop support such as incident tracking and resolution
• At least 3 years experience in a technical as well as supervisory role in similar setting to oversee the team
• Able to advise and guide the team to implement continuous improvements along the way
• Follow through to closure for incidents and provide progress reporting to the customer
• Work with the customer to implement work processes with the team
• Being the liaison between the customer, the team and Service Delivery Manager

Additional Information:

Working hours: 8.30am to 5.30pm (Monday to Friday)
Working location: Marina One
Tenure: 12 months contract (renewable)
Salary: $4,500 - $5,500

*Interested candidates are invited to send in your Resume in MS Word Format* stating your past work experience, reasons for each leave, past and expected remuneration.

We regret to inform that only shortlisted candidates will be notified.

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