Guest Experience & Sales Coordinator | Front Desk

Mandai Wildlife Group; Singapore; On-site; SGD 20,000 - 60,000; Part time

Job summary

A wildlife and nature destination organization in Singapore is seeking a friendly and proactive Guest Service Officer to assist with managing sales inquiries and delivering excellent customer service. The role involves responding to customer communications, supporting bookings, and maintaining a welcoming front desk. Candidates should possess strong communication skills and a service-oriented attitude. This part-time position requires a commitment of 3-4 days a week, including weekends and public holidays.

Qualifications

• Prior customer service experience preferred.
• Strong verbal and written communication skills are essential.
• Able to multi-task and work in a dynamic environment.

Responsibilities

• Respond to incoming emails, text messages, and phone calls professionally.
• Provide accurate information about products and services.
• Handle guest inquiries and resolve basic issues.

Skills

Excellent communication skills

Customer service experience

Problem-solving skills

Adaptability

Strong service mindset

Education

Minimum GCE O’ Levels or equivalent

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

A wildlife and nature destination organization in Singapore is seeking a friendly and proactive Guest Service Officer to assist with managing sales inquiries and delivering excellent customer service. The role involves responding to customer communications, supporting bookings, and maintaining a welcoming front desk. Candidates should possess strong communication skills and a service-oriented attitude. This part-time position requires a commitment of 3-4 days a week, including weekends and public holidays.