Front Desk Agent (Hotel)

JEWEL CHANGI AIRPORT HOTEL PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A reputable hotel in Singapore is looking for a Guest Service Associate to handle guest check-ins and check-outs, manage requests, and maintain daily reports. Candidates should be computer literate, fluent in English, and able to work flexible hours, including weekends and public holidays. This role is essential for ensuring a smooth guest experience and supporting operational needs.

Qualifications

• Proficiency in reading and speaking English; knowledge of additional languages is a plus.
• Flexibility to work on weekends and public holidays.

Responsibilities

• Perform check-in and check-out procedures accurately.
• Ensure guest requests are addressed promptly.
• Maintain cashier float and daily financial reports.
• Communicate hotel activities during shift briefings.
• Provide tourist information and assist in reservations.

Skills

Computer literate

Fluent in English

Ability to work shifts

Job description

Main Responsibilities

• Perform check-in, check-out and room change procedures, and ensure all data are entered correctly into the systems.
• Ensuring guests requests are being followed up promptly and efficiently.
• Maintain cashier float and ensure accurate daily report of all monies received.
• Prepare shift briefings to communicate hotel activities and operational requirements.
• Assist in providing information pertaining to places of interests and important tourist information.
• Solicit and communicate guest feedback for continuous improvement.
• Assist in reservation duties whenever required.
• Administrative duties include, but are not limited to; end of shift reports, and daily operational logs.
• Perform tasks as assigned by the Manager- Mission Control, or Hotel Manager.

Knowledge, experience, skills required

• Computer literate and open to new technology.
• Ability to read and speak English fluently. Second or multiple languages are a plus.
• Able to do shift work; work on weekends, eve/public holidays as and when assigned.