Customer Service Officer / Agent

TOUR EAST SINGAPORE (1996) PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading travel company in Singapore is looking for a dedicated customer service professional to engage with guests and ensure smooth travel arrangements. The role includes confirming reservations, providing excellent service, and promoting various tours. This position is essential for enhancing customer experiences while managing inquiries and feedback effectively.

Qualifications

• Diploma or equivalent required.
• Customer service or administrative experience preferred.

Responsibilities

• Contact guests to confirm and update them on tours.
• Provide customer service for travel bookings and inquiries.
• Promote and sell tours and attractions.

Skills

Strong communication skills

Public Relations

Microsoft Office

Meticulous and detail-oriented

Ability to multi-task

Time management

Knowledge of Singapore attractions

Education

Diploma or equivalent

Job description

Duties and Responsibilities:

• Contact guests via phone to confirm, remind, and update them on upcoming tours, departures, and itineraries.
• In charge of building rapport and relationship with hotel concierges, front desk and hotel staff.
• Provide excellent customer service by addressing inquiries and resolving concerns related to travel bookings.
• Promote and sell tours, attractions, and special offers to customers to maximize sales and enhance their travel experiences.
• Assist in booking tours and providing detailed information on available travel packages and attractions.
• Ensure customer satisfaction by ensuring smooth travel arrangements and providing timely updates.
• Document and track customer interactions, feedback, and preferences for future reference.
• Rotating shifts including morning and evening shifts.
• Weekend and public holiday shifts may be required to accommodate customer needs.

Qualifications:

• Diploma or equivalent.
• Customer service or administrative experience preferred.

Skills:

• Strong communication skills & Public Relations
• Proficiency in Microsoft Office
• Meticulous and Detail-oriented
• Ability to multi-task and work independently
• Time management skills
• Knowledge of Singapore attractions & travel industry basics is a plus.