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Front Desk jobs in Singapore

Front Desk Manager / Night Manager (Duty Manager)

SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD.

Singapore
On-site
SGD 30,000 - 40,000
2 days ago
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Admin Executive

KANGAROO LEARNING CENTER PTE. LTD.

Singapore
On-site
SGD 60,000 - 80,000
Yesterday
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Front Desk Manager / Night Manager (Duty Manager)

SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD.

Singapore
On-site
SGD 30,000 - 40,000
4 days ago
Be an early applicant

Front Desk Assistant

ANPORA REAL ESTATE PTE. LTD.

Singapore
On-site
SGD 20,000 - 60,000
2 days ago
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Assistant Front Office Manager

SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD.

Singapore
On-site
SGD 40,000 - 60,000
4 days ago
Be an early applicant
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Guest Services Agent - Holiday Inn Singapore Little India

InterContinental Hotels Group

Singapore
On-site
SGD 20,000 - 60,000
5 days ago
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Beauty Salon Receptionist (Full/Part Time)

EXPERT BEAUTE (JE) PTE. LTD.

Singapore
Hybrid
SGD 20,000 - 60,000
5 days ago
Be an early applicant

Sales & Customer Service Assistant (Part-Time)

LVL MUSIC ACADEMY PTE. LTD.

Singapore
On-site
SGD 20,000 - 60,000
5 days ago
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Patient Service Officer

TMVC SINGAPORE PTE LTD

Singapore
On-site
SGD 28,000 - 40,000
2 days ago
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Customer Service Associate (Front Desk)

TLL BUSINESS MANAGEMENT SERVICES PTE. LTD.

Singapore
On-site
SGD 20,000 - 60,000
2 days ago
Be an early applicant

Japanese Speaking Customer Relation

KINGFISHER RECRUITMENT (SINGAPORE) PTE. LTD.

Singapore
On-site
SGD 20,000 - 60,000
2 days ago
Be an early applicant

Customer Service Associate (6 months contract)

TLL BUSINESS MANAGEMENT SERVICES PTE. LTD.

Singapore
On-site
SGD 20,000 - 60,000
2 days ago
Be an early applicant

Guest Service Team Leader (Front Office)

UOL CLAYMORE INVESTMENT PTE. LTD.

Singapore
On-site
SGD 40,000 - 60,000
10 days ago

Front-of-house / Front-desk Coordinator

Nimbus

Singapore
On-site
SGD 20,000 - 60,000
14 days ago

Customer Relations and Front Desk Executive

TSMP Law Corporation

Singapore
On-site
SGD 36,000 - 50,000
10 days ago

Dental Assistant

ORACARE GROUP PTE. LTD.

Singapore
On-site
SGD 20,000 - 60,000
3 days ago
Be an early applicant

Beauty and Wellness Spa Front Desk Customer Service Officer

DE BEAUTE BEAUTY & SLIMMING PTE. LTD.

Singapore
On-site
SGD 60,000 - 80,000
4 days ago
Be an early applicant

Customer Service Executive (Front Desk Receptionist - Aesthetics & Wellbeing)

EPIDERMA PTE. LTD.

Singapore
On-site
SGD 30,000 - 45,000
4 days ago
Be an early applicant

Student Services Executive

SINGAPORE RAFFLES MUSIC COLLEGE PTE. LTD.

Singapore
On-site
SGD 30,000 - 40,000
5 days ago
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Assistant Front Office Manager

South Beach International Hotel Management

Singapore
On-site
SGD 40,000 - 60,000
13 days ago

Resort Front Desk Executive (Supervisor)

SENTOSA BEACH RESORT PTE LTD

Singapore
On-site
SGD 80,000 - 100,000
8 days ago

Student Admin Officer

TRINITY INTERNATIONAL COLLEGE PTE. LTD.

Singapore
On-site
SGD 20,000 - 60,000
10 days ago

Student Admin Officer

Trinity International College

Singapore
On-site
SGD 20,000 - 60,000
11 days ago

Management Trainee

Hansing Recruitment PTe Ltd

Singapore
On-site
SGD 20,000 - 60,000
11 days ago

Student Admin Officer

TRINITY INTERNATIONAL COLLEGE PTE. LTD.

Singapore
On-site
SGD 30,000 - 40,000
11 days ago

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Front Desk Manager / Night Manager (Duty Manager)
SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD.
Singapore
On-site
SGD 30,000 - 40,000
Full time
3 days ago
Be an early applicant

Job summary

A prominent hospitality management company in Singapore is looking for an entry-level management professional for the front office team. This role includes leading daily operations, handling guest complaints, and ensuring staff performance. Candidates should possess a high school diploma or GED and have at least 2 years of experience in guest services. Flexibility to work various shifts is required. This position offers a hands-on approach to enhance guest satisfaction and support a successful team environment.

Qualifications

  • 2 years of experience in guest services or related area.
  • Ability to work rotating shifts including nights and weekends.
  • Proficiency in interpersonal communication.

Responsibilities

  • Lead and support front office team operations.
  • Manage day-to-day guest services and address complaints.
  • Train and coach front desk staff to meet service goals.

Skills

Interpersonal skills
Problem-solving
Communication skills

Education

High school diploma or GED
2-year degree in Hotel Management or related field
Job description
Job Summary

Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Call Center and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.

Candidate Profile
Education and Experience
  • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR
  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
  • Able to work 3 rotating shifts, including night shifts, weekends and public holidays
Core Work Activities
Supporting Management of Front Desk Team
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
  • Encourages and building mutual trust, respect, and cooperation among team members.
  • Serves as a role model to demonstrate appropriate behaviors.
  • Supports all day-to-day operations.
  • Understands employee positions well enough to perform duties in employees' absence.
  • Coaches, counsels and encourages employees.
  • Handles employee questions and concerns.
  • Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.
  • Guides daily Front Desk shift operations.
  • Communicates performance expectations to employees in accordance with job descriptions for each position.
Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
  • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
  • Develops specific goals and plans to prioritize, organize, and accomplish your work.
  • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
  • Strives to improve service performance.
  • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
  • Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates.
  • Supervises same day selling procedures to maximize room revenue and property occupancy.
  • Understands the impact of Front Desk operations on the overall property financial goals and objectives.
Ensuring Exceptional Customer Service
  • Provides services that are above and beyond for customer satisfaction and retention.
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Sets a positive example for guest relations.
  • Empowers employees to provide excellent customer service within guidelines.
  • Handles guest problems and complaints seeking assistance from supervisor as necessary.
  • Interacts with guests to obtain feedback on product quality and service levels.
Managing Projects and Policies
  • Implementing the customer recognition/service program, communicating and ensuring the process.
  • Assists in the review of comment cards and guest satisfaction results with employees.
  • Ensures employees have the proper supplies and uniforms.
  • Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.
Supporting Handling of Human Resource Activities
  • Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
  • Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Provides feedback to individuals based on observation of service behaviors.
  • Participates in an ongoing employee recognition program.
  • Conducts training when appropriate.
  • Participates in the employee performance appraisal process.
Additional Responsibilities
  • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Analyzes information and evaluating results to choose the best solution and solve problems.
  • Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
  • Performs all duties at the Front Desk as necessary.
  • Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.
  • Complies with loss prevention policies and procedures.
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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