Desktop Support Engineer jobs in Singapore

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking to hire a Desktop Engineer. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Long Term Contract

As upport Executive, the broad area of your job responsibilities will cover the following:

• Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.
• Perform follow-up with vendor on replacement of hardware.
• Perform asset management & update asset records.
• Perform user account management (eg. Create password, reset & delete)
• Perform local server administration to facilitate software distribution & patch management service.
• Manage client platform implementation / upgrade project.
• Ensure service level meet requirement. Propose and implement action plan when required.
• Established facility management standards/best practices to ensure operation consistency across project / facility management teams
• Support hardware refresh cycles and device replacement
• Participate in device migration initiatives
• Support migration scheduling, user communications, and post-migration validation

• Diploma/ Degree in Information Technology, Electrical / Electronic, Information Systems or equivalent discipline
• 2 – 5 years of relevant working experience in desktop support skills in Microsoft Operating Systems, Microsoft Office, Outlook and desktop productivity tools
• Good project management and analytical skills with the ability to manage multiple priorities within targeted timeframes and maintaining high levels of professionalism at all times
• Good customer service skills
• Resourceful, independent, responsive, and pro-active.
• Excellent written, verbal communication and presentation skills with the ability to effectively communicate with all levels.
• Ability to build and maintain positive working relationships across projects, control teams & customers.

Consultant Name: Khalid Farooq

Avensys Consulting Pte Ltd

EA Licence 12C5759

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