In-Person Payments Tech Support Engineer

Adyen; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A financial technology platform in Singapore is seeking a Technical Support Engineer for In Person Payments. This role involves providing crucial support to merchants while ensuring they successfully accept payments globally. Candidates should have a strong technical background, problem-solving skills, and the ability to work effectively in a multicultural team. A commitment to diversity and customer satisfaction is essential. The company values in-person collaboration and does not offer remote-only roles.

Qualifications

• Experience as a Technical Support Engineer or Technical Solutions Consultant.
• Familiarity with networking and IT hardware; POS experience is a bonus.
• Strong problem-solving capabilities and quick decision-making under pressure.

Responsibilities

• Provide customers with the help they need for accepting payments globally.
• Support merchant technical personnel by troubleshooting issues.
• Gather merchant feedback and communicate needs to the organization.

Skills

Technical Support Engineering

Networking and IT Hardware

Troubleshooting

Multi-cultural collaboration

Problem-solving

Scripting (SQL, JavaScript, Python, Java)

Strong communication skills

Job description

A financial technology platform in Singapore is seeking a Technical Support Engineer for In Person Payments. This role involves providing crucial support to merchants while ensuring they successfully accept payments globally. Candidates should have a strong technical background, problem-solving skills, and the ability to work effectively in a multicultural team. A commitment to diversity and customer satisfaction is essential. The company values in-person collaboration and does not offer remote-only roles.