Urgent ! IT Operation Support Engineer (In-house & Regional)

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 45,000 - 75,000; Full time

Job summary

A leading recruitment firm in Singapore is searching for an IT Operations Management professional to oversee server and network performance. This role involves providing technical support, managing IT operations, and ensuring smooth system functioning. The ideal candidate should have strong knowledge in IT infrastructure, relevant certifications, and experience with service management tools. The position offers a permanent contract with a five-day work week and competitive salary package.

Benefits

5 days work week

Permanent Role

Qualifications

• Strong knowledge of IT infrastructure including servers, networking, and cloud platforms.
• Experience with IT operations tools for monitoring and patch management.
• Good understanding of common business applications.

Responsibilities

• Monitor and manage health and performance of IT infrastructure.
• Provide L1/L2 technical support for internal users.
• Create and maintain accurate documentation for systems.

Skills

IT service management tools

IT infrastructure knowledge

Troubleshooting skills

Technical support

Education

ITIL Foundation Certification

CompTIA A+

Network+ Certification

Microsoft Certified: Azure Fundamentals

CCNA

Tools

Jira

Serviceware

Job description

Highlights

• 5 days work week
• Permanent Role
• Location: Taiseng, East Region

IT Operations Management

• Monitor and manage the health and performance of IT infrastructure, including servers, networks, and cloud environments.
• Oversee system updates, patch management, and scheduled maintenance to ensure smooth operation.
• Execute and document operational tasks, such as backups, security checks, and system health assessments.
• Ensure maximum network and system uptime through active monitoring and preventive maintenance.

Operational Support

• Manage and support mobile device, PC, servers and IO devices operations
• Assist the global and regional team for projects rollout

Technical Support & Troubleshooting

• Provide L1/L2 technical support for internal users, addressing system issues and network problems.
• Troubleshoot, diagnose, and resolve hardware, software, and network issues across various IT environments (on-premises, cloud, etc.).
• Coordinate with vendors for hardware repairs and software issues when necessary.
• Track and document support requests in the IT service management system, ensuring timely resolution and closure.

Incident & Problem Management

• Respond to IT incidents and alerts, escalating as necessary to ensure rapid resolution.
• Collaborate with cross-functional teams to investigate and resolve recurring technical issues or outages.
• Follow established procedures for incident and problem management, ensuring minimal disruption to operations.

Documentation & Reporting

• Create and maintain accurate documentation for all systems, configurations, and support processes.

Job Requirements

• Experience with IT service management tools (e.g., Serviceware, Jira, etc.) is a plus.
• ITIL Foundation Certification an advantage
• CompTIA A+ or Network+ Certification an advantage
• Microsoft Certified: Azure Fundamentals or similar certifications an advantage
• Cisco Certified Network Associate (CCNA) an advantage
• Strong knowledge of IT infrastructure, including servers, networking, voice, cloud platforms, and operating systems (Windows, Linux, SQL).
• Familiarity with IT operations tools for monitoring, patch management, and backup solutions.
• Experience with troubleshooting and supporting common business applications (e.g., Microsoft Office 365, VPN, Active Directory, Sharepoint, Team).

How to Apply

Interested applicants, kindly send your resume in MS WORD format to [e-mail] or please click on Apply Now and provide the below details in your resume.

• Last drawn salary
• Expected salary
• Notice period
• Reason for leaving

We regret only shortlisted candidates will be notified.

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