Customer Service Manager jobs in Qatar

We are seeking an experienced and service-driven Floor Supervisor to oversee front-of-house operations at our dynamic start-up. This role involves managing guest seating, supervising service flow, and ensuring the highest standards of hospitality are consistently delivered.

Key Responsibilities

• Welcome & Seating: Greet guests professionally, manage reservations and waitlists, and coordinate seating to maximize efficiency and minimize wait times.
• Guest Engagement: Interact with guests, address inquiries, and provide menu recommendations or information on specials.
• Service Oversight: Monitor and support service staff to ensure prompt, accurate delivery of food and beverages, and that all areas are properly set and maintained.
• Operational Coordination: Maintain clear communication with kitchen, bar, and front-of-house teams to ensure a seamless dining experience.
• Cleanliness & Presentation: Ensure the hostess stand, waiting area, and dining spaces are clean, organized, and welcoming.
• Compliance & Readiness: Uphold health and safety standards and oversee the restocking of essential front-of-house supplies.

Employee Benefits (Full-Time)

• A five-day work week comprising a total of 44 hours.
• Staff discounts apply to all brands under Caerus Holding.
• Comprehensive medical and dental benefits to support employee health and well-being.
• Opportunities for personal and career development, fostering growth and advancement within the company.
• The chance to move between brands under Caerus Holding, gaining diverse experiences and skills.
• The opportunity to grow alongside the company, contributing to its success and sharing in its achievements.

Training & Advancement

• On-the-job training will be provided.
• Candidates with extensive experience may be considered for supervisory or management positions.

Qualifications & Attributes

• Positive, friendly, and service-oriented personality with excellent communication skills.
• Customer-focused mindset with the ability to create a welcoming and professional atmosphere.
• Ability to work effectively in a fast-paced, dynamic environment.
• Previous experience in customer service, hospitality, or the food service industry preferred (but not mandatory).
• Strong desire to learn, grow, and contribute to the success of a start-up company.