Customer Service Manager ofertas em Singapura

DBS’ Private Banking offers a one-stop, full-service touch-point for total banking requirements and provides the highest level of personalized banking. We have a team of dedicated, experienced investment advisors who identify opportunities in the various asset classes and employ the best strategies and product vehicles to cater to each client’s needs. Coupled with partnerships within the DBS network and with global institutions, we strive to build long-term relationships with our Private Banking clients in Asia by providing them with high quality, timely and extensive wealth management, investment and financial solutions.

1. 1. KYC and Compliance Management:
   • Lead the team in the preparation of client/case profiles and guide Front Office teams in obtaining required corroboration and information for KYC.
   • Manage the KYC write-up process, identifying areas for clarification and ensuring adequate follow‑up with clients and closure prior to KYC submission.
   • Facilitate joint discussions with Front Office and KYC teams to ensure timely and informed case decisions.
   • Manage reworks resolution to facilitate efficient account opening.
   • Coordinate with KYC team who will be providing KYC training to the Front Office Onboarding team to ensure deep understanding of the KYC requirements.
   • Stay updated on evolving KYC/AML process and regulations and ensure strict adherence to local and international laws, ensuring adherence to the processes and policies.
2. 2. Collaboration and Communication:
   • Champion sharing of best KYC practices through huddles with various market regions and teams to improve quality.
   • Drive improved collaboration between units to facilitate the account opening process.
   • Act as a key liaison with Front Office, compliance teams, and other stakeholders to resolve gaps or discrepancies.
   • Provide expert advice and guidance to internal teams on regulatory requirements and best practices.
3. 3. Data Management and Reporting:
   • Analyse data to track progress and efficiency of onboarding, risk trends, and KYC issues, and provide reports to management.
4. 4. Process Improvement:
   • Identify inefficiencies in the onboarding process and propose enhancements.
   • Contribute to the development and implementation of policies, procedures, and systems.

• Bachelor’s degree in Finance, Business, Law, or a related field.
• At least 10 -15 years of experience in KYC, AML, and/or client onboarding in private banking or financial services.
• Strong knowledge of regulatory frameworks (e.g., FATCA, CRS, MAS guidelines)
• Certifications in AML such as Certified Anti Money Laundering Specialist (CAMS) or International Association Diploma in Anti Money Laundering would be an advantage.
• Detail‑oriented with excellent analytical and problem‑solving skills.
• Strong communication and interpersonal skills to collaborate effectively with Front Office and diverse stakeholders.
• Familiarity with KYC software, databases, and banking systems. Proficient in Excel and Tableau preferred.

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.