Customer Service Team Lead – Senior Care

NTUC Health; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare service provider in Singapore seeks a customer service professional to deliver outstanding service, address inquiries, and manage stakeholder communications. Candidates should have a general degree or ‘A' Levels and strong communication skills. Experience in the healthcare sector is a plus, and the role will involve tracking calls, maintaining service consistency, and continuously improving customer experience. Ideal for someone patient, meticulous, and passionate about supporting seniors.

Qualifications

• General degree or minimum ‘A' Levels with customer service experience.
• Strong written and verbal communication skills.
• Resourceful, providing timely information.
• Patient, meticulous, and enjoys working with seniors.
• Prior experience in healthcare sector is advantageous.

Responsibilities

• Deliver consistent customer service, addressing inquiries and complaints.
• Communicate effectively with internal and external stakeholders.
• Track and monitor customer inquiries across multiple channels.
• Address referrals, appointments, and provide relevant service recommendations.
• Setup and maintain standard operating procedures for service consistency.
• Track calls, analyze data, and propose initiatives to improve the customer experience.

Skills

Customer service experience

Strong communication skills

Resourceful

Patient and meticulous

Education

General degree or minimum ‘A' Levels

Job description

A healthcare service provider in Singapore seeks a customer service professional to deliver outstanding service, address inquiries, and manage stakeholder communications. Candidates should have a general degree or ‘A' Levels and strong communication skills. Experience in the healthcare sector is a plus, and the role will involve tracking calls, maintaining service consistency, and continuously improving customer experience. Ideal for someone patient, meticulous, and passionate about supporting seniors.