Customer Service Manager jobs in Singapore

New Life Community Services is a not-for-profit social service agency that seeks to bring hope and purpose to children, youths, and seniors so that they go on to create a positive impact in their community and society.

The Communications and Partnerships Team Lead reports to the Director of Marketing, Communications, and Partnerships and is responsible for driving communications efforts and supporting fundraising initiatives. This role involves developing and executing strategic messaging, managing corporate branding, and strengthening donor and stakeholder engagement. Additionally, the Team Lead will oversee content creation, media relations, and partnership development to enhance New Life Community Services’ visibility and impact.

• Develop and implement a comprehensive corporate identity (CI) for New Life Community Services, ensuring consistency across all subsidiary brands and programs.
• Oversee the organization's content strategy, ensuring key messages are communicated through compelling storytelling, data-driven insights, and high-quality visuals.
• Lead the planning and execution of multi-channel communications campaigns (e.g., digital, print, PR) to enhance New Life’s visibility and engagement.
• Ensure all internal and external communications align with New Life’s core values and organizational priorities.
• Provide strategic communications guidance to NLCS program teams on key issues, including branding, positioning, and crisis response.

• Develop and implement communication strategies to support fundraising efforts and donor engagement.
• Craft compelling content for donor outreach, impact reports, and relationship-building materials.
• Ensure alignment of messaging across fundraising initiatives and key events.

• Build and maintain relationships with media outlets, securing press coverage that enhances the organization’s credibility and reach.
• Serve as the primary contact for media inquiries, preparing press releases, media kits, and talking points.
• Manage crisis communication efforts, ensuring timely and appropriate responses to reputational risks.

• Perform any other duties as assigned by the supervisor.

• Bachelor degree in communications, marketing, public relations or related field with a minimum of 5 years of experience, which consist of 2 years of leadership role.
• Proven experience in developing and implementing successful communication and marketing strategies.
• Strong writing, editing, and storytelling skills, with the ability to create compelling content for various audiences.
• Excellent project management skills, with the ability to manage multiple projects and deadlines.
• Strong interpersonal and relationship-building skills, with the ability to work effectively with diverse stakeholders.
• Proficiency in digital marketing tools and platforms, including social media, email marketing, and content management systems.
• Experience in media relations and crisis communication.
• Creative thinker with a strategic mindset and attention to detail.