Customer Care Executive jobs in United States

GUESS is a global leader in the fashion industry, renowned for setting trends and delivering high-quality, stylish products. We are seeking an experienced and results-driven Account Manager to oversee our retail operations in the Philippines and Vietnam. This key leadership role will be instrumental in driving sales performance, ensuring operational excellence, and fostering high-performing teams that embody the GUESS brand values. The Account Manager will play a crucial role in supporting our continued growth and success in the Southeast Asian market.

Purpose

• Strategic Leadership: Drive the growth and development of the brand in the Philippines and Vietnam market across all channels (retail, wholesale, and e-commerce).
• Brand Representation: Serve as the primary point of contact for the brand in the Philippines and Vietnam, ensuring strong alignment between the brand, distributor. and franchise partner.
• Operational Excellence: Oversee the day-to-day operations of the Philippines and Vietnam market, ensuring compliance with brand standards and operational KPIs.

Key Responsibilities

• Market Analysis: Conduct regular market analysis to identify growth opportunities, assess competition, and track the performance of the Philippines and Vietnam market.
• Strategy Development: Develop and implement a comprehensive brand strategy for the Philippines and Vietnam, aligning with regional and global goals.
• Partner Management: Build and maintain strong relationships with distributor and franchise partners, fostering collaboration and ensuring their success.
• Operational Oversight: Monitor and manage the operational performance of the Philippines and Vietnam market, including store openings, visual merchandising, staff training, and compliance with brand standards.
• Sales and Marketing: Collaborate with the marketing team to develop and execute effective sales and marketing campaigns in the Philippines and Vietnam.
• Financial Management: Track and analyze the financial performance of the Philippines and Vietnam market, ensuring profitability and meeting revenue targets.
• Team Leadership: Ensure the distributor has a high-performing team to support the growth and success of the Philippines and Vietnam market.

• Experience: Minimum 5 years of experience in retail, franchise management, or a related field, with a proven track record of success.
• Market Knowledge: Strong understanding of the Southeast Asian market, including consumer trends, retail landscape, and cultural nuances.
• Brand Management: Experience in managing and developing brands, with a focus on luxury or premium brands.
• Leadership: Proven leadership skills, including the ability to motivate, inspire, and develop teams.
• Communication: Excellent communication and interpersonal skills, both written and verbal.
• Problem-Solving: Strong analytical and problem-solving skills.
• Adaptability: Ability to adapt to changing market conditions and business needs.
• Language Skills: Fluency in English and local language of the responsible markets will be preferred.
• Travel: Willingness to travel frequently within the Philippines and Vietnam.