Customer Care Executive jobs in Italy

Your role at a glance:

This role is perfect for individuals who thrives on action, takes ownership, and has a flair for both strategic planning and flawless execution.

Key Responsibilities

End-to-End Project Ownership

• Lead and manage the full lifecycle of events and media campaigns – from concept to execution to post-event reporting.
• Collaborate closely with clients, creatives, producers, and vendors to ensure all project milestones are met.

Strategic Thinking & Proposal Development

• Drive the development of creative proposals, budgets, and pitches tailored to client goals.
• Present ideas persuasively with confidence and clarity in internal and external meetings.

Client & Vendor Relationship Management

• Cultivate strong, long-term relationships with clients and vendors through responsive communication and dependable service.
• Anticipate client needs and exceed expectations with a solutions-first mindset.

Event & Media Production Coordination

• Coordinate internal teams and external vendors to ensure seamless production and timely delivery.
• Oversee logistical planning, approvals, schedules, and on-site execution.

New Opportunities & Upselling

• Identify new business opportunities and support deal negotiation for upsells and extensions.
• Contribute to the growth of existing accounts and help pitch for new ones.

Team & Resource Management

• Support resourcing and scheduling to align with deadlines, deliverables, and team capacity.
• Ensure all internal stakeholders are informed, engaged, and accountable throughout the campaign process.

Multitasking & Prioritisation

• Manage multiple campaigns simultaneously across various timelines, stakeholders, and scopes.
• Stay calm under pressure and always find a way forward, even when the path changes.

Requirements & Profile

• 3–5 years of experience in the events, media, creative, or related industries.
• Excellent project management skills – highly organised, deadline-driven, and solutions-oriented.
• Independent self-starter who can run with a brief and execute with minimal hand-holding.
• Proven ability to manage pressure and deliver outcomes under tight timelines.
• A strong team player who brings positive energy and a can-do spirit.
• Excellent interpersonal, written, and verbal communication skills.
• Resourceful, detail-oriented, and committed to high standards of service and execution.
• Passion for events, brand experiences, and storytelling across media formats.
• Strong creative judgment and aesthetic sense for presentations and proposals.
• Willingness to work late hours and weekends as needed during peak periods.