Customer Care Executive (Inbound Sales) - General Insurance

A BETTER CO PTE. LTD.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A customer service company in Singapore is seeking a dedicated customer service representative. You will handle customer enquiries, manage sales and post-sale service, and develop relationships to maximize customer satisfaction and sales. The ideal candidate has at least 1 year of experience in customer service, with a general insurance certification as a plus. This role requires strong communication and relationship management skills.

Qualifications

• Minimum 1 year of customer service work experience.
• General Insurance certification would be an advantage.

Responsibilities

• Handle customer enquiries, sales, post-sale service and relationship management.
• Deliver excellent customer service to enhance sales and satisfaction.
• Manage incoming calls for pre-sales and service enquiries.

Skills

Customer service skills

Sales experience

Relationship management

Job description

Responsibilities

• Handle customer enquiries, sales, post-sale customer service and on-going customer relationship management.
• delivering an excellent level of customer service to maximize sales, customer satisfaction and retention.
• developing relationships with customers to maximize sales
• potential and ensure total customer satisfaction.
• Manage all incoming calls for pre-sales enquiries, sales, postsale customer service enquiries and requests.
• Perform outbound follow-up calls to customers to help deepen relationships and cross-sell, upsell our products and services.

Requirements

• Minimum 1 year of customer service work experience
• General Insurance certification would be an advantage