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Incident & Operations Lead - Sev-1 (Hybrid)
Job summary
A leading IT consultancy in Singapore is seeking an experienced Incident Manager / Ops Manager to lead Sev-1 incidents on a 24x7 basis. The role demands strong technical and communication skills, with responsibilities including incident lifecycle management and team coordination. Ideal candidates should possess over 4 years in IT Operations, familiarity with .NET applications, and cloud troubleshooting expertise. The position offers a hybrid work arrangement and a 12-month engagement duration.
Qualifications
- Minimum 4+ years of experience in IT Operations, Incident Management, or Application Support.
- Strong understanding of .NET applications, web services, REST APIs, and backend batch jobs.
- Experience troubleshooting cloud-hosted systems (preferably GCC or AWS).
Responsibilities
- Serve as the primary on-call contact for Sev-1 incidents.
- Manage end-to-end incident lifecycle from detection to resolution.
- Coordinate with teams to restore services as quickly as possible.
- Provide clear communication and status updates during incidents.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.