Incident & Operations Lead - Sev-1 (Hybrid)

WSH Experts Pte Ltd; Singapore; Hybrid; SGD 80,000 - 100,000; Full time

Job summary

A leading IT consultancy in Singapore is seeking an experienced Incident Manager / Ops Manager to lead Sev-1 incidents on a 24x7 basis. The role demands strong technical and communication skills, with responsibilities including incident lifecycle management and team coordination. Ideal candidates should possess over 4 years in IT Operations, familiarity with .NET applications, and cloud troubleshooting expertise. The position offers a hybrid work arrangement and a 12-month engagement duration.

Qualifications

• Minimum 4+ years of experience in IT Operations, Incident Management, or Application Support.
• Strong understanding of .NET applications, web services, REST APIs, and backend batch jobs.
• Experience troubleshooting cloud-hosted systems (preferably GCC or AWS).

Responsibilities

• Serve as the primary on-call contact for Sev-1 incidents.
• Manage end-to-end incident lifecycle from detection to resolution.
• Coordinate with teams to restore services as quickly as possible.
• Provide clear communication and status updates during incidents.

Skills

.NET applications

Incident Management

Troubleshooting

Communication skills

Problem-solving

Tools

AWS

GCC

Job description

A leading IT consultancy in Singapore is seeking an experienced Incident Manager / Ops Manager to lead Sev-1 incidents on a 24x7 basis. The role demands strong technical and communication skills, with responsibilities including incident lifecycle management and team coordination. Ideal candidates should possess over 4 years in IT Operations, familiarity with .NET applications, and cloud troubleshooting expertise. The position offers a hybrid work arrangement and a 12-month engagement duration.