Community Manager - Malaysia

GPC; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global content publishing firm in Singapore is seeking a skilled Community Manager to enhance brand awareness through social media and community engagement. You will create engaging content, respond to customer queries, and organize events to foster community connections. Ideal candidates should have proven experience in community management and social media for brands, with a strong ability to analyze online engagement metrics. This role offers a dynamic work environment with a chance to make a significant impact.

Qualifications

• Proven work experience as a community manager.
• Experience launching community initiatives such as forums and event series.
• Ability to track community metrics like attendance.

Responsibilities

• Set and implement social media and communication campaigns.
• Provide engaging content for social media accounts.
• Monitor and report on feedback and online reviews.

Skills

Community management

Social media management

Event organization

Writing skills

Customer engagement metrics

Job description

We are SEO data-driven content publishing experts. Founded in 2014, Green Park Content was established in San Paolo with offices in London, New York, Jakarta and Singapore. A global brand publisher that plans, builds and powers global content platforms – we enable brands to interact with their audience consistently through digital channels by owning their audience. We create multi-platform content that is relevant, engaging and distributable that would drive business results.

Job Description

• Set and implement social media and communication campaigns to align with marketing strategies
• Provide engaging text, image and video content for social media accounts
• Respond to comments and customer queries in a timely manner
• Monitor and report on feedback and online reviews
• Organize and participate in events to build community and boost brand awareness
• Coordinate with Marketing, PR and Communications teams to ensure brand consistency
• Liaise with Development and Sales departments to stay updated on new products and features
• Build relationships with customers, potential customers, industry professionals and journalists
• Stay up-to‑date with digital technology trends

Qualifications

• Proven work experience as a community manager
• Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)
• Ability to identify and track relevant community metrics (e.g. repeat attendance at events)
• Excellent writing skills
• Hands on experience with social media management for brands
• Ability to interpret website traffic and online customer engagement metrics
• Knowledge of online marketing and marketing channels
• Attention to detail and ability to multitask