Assistant Healthcare Operations Manager

-; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare provider in Singapore is seeking an Operations Manager to oversee daily service operations and manage non-nursing staff. The role requires 2-3 years of experience in healthcare staff management, strong leadership, and communication skills. The successful candidate will collaborate with Nurse Managers and ensure patient-friendly facilities while meeting customer satisfaction targets. Join this dynamic team committed to improving community health.

Qualifications

• 2-3 years' experience in managing healthcare frontline staff.
• Experience in a clinic/hospital setting is an advantage.

Responsibilities

• Oversee daily operations of service point operations.
• Manage non-nursing staff and conduct appraisals.
• Engage in staff recruitment and retention.
• Collaborate with Nurse Manager on process improvements.
• Ensure patient-friendly and safe facilities.
• Partner with department managers for customer satisfaction.
• Devise innovative services to enhance service levels.
• Develop business plans with clinical chiefs.
• Manage annual financial budgeting and reviews.

Skills

Leadership

Communication

Job description

Company's Profile: Our client is a leading public healthcare institution that provides seamless, team-based care across all stages of a patient's health journey. Serving a diverse community, they are committed to innovation, collaboration, and using technology to deliver person-centered, holistic care. Awarded as one of the Best Employers in 2025, they are looking for qualified individuals to join their dynamic environment dedicated to improving lives within the community.

Work Location: West (nearest MRTs: Queenstown/Commonwealth)

Job Responsibilities:

• Responsible for daily operations of service point operations, including front counter services, administrative / operational matters
• Manage a group of non-nursing staff providing services in service points, including conducting appraisals, induction, orientation and necessary training
• Conduct staff recruitment and retention
• Partnering Nurse Manager and other stakeholders to solve system and process problems
• Work with other department managers to ensure a positive experience for patients along the continuum of care
• Ensuring facilities are patient friendly and safe
• Partner the Ops & Admin department managers (Ops & Admin) in achieving customer satisfaction targets
• Responsible for devising innovative services to continually improve service levels and delight customers
• Develop and carry out business plans in conjunction with clinical chiefs to ensure that business goals are reached
• Manage annual financial budgeting and regular reviews with clinical heads, and development of new business

Requirements:

• At least 2 - 3 years' experience in managing healthcare frontline staff, experience in any clinic/hospital setting will be a strong advantage
• Strong leadership & communication skills

Interested candidates may whatsapp your resume to 8222 9246. Only shortlisted applicants will be contacted.