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Call Center jobs in Singapore

Sales Quality Coach (Bank I Up to 6.5k)

ADECCO PERSONNEL PTE LTD

Singapore
On-site
SGD 40,000 - 60,000
13 days ago
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Inbound Support Specialist – Customer Experience

RECRUIT EXPRESS PTE LTD

Singapore
On-site
SGD 20,000 - 60,000
8 days ago

Hotel Call Center Supervisor - Guest Experience & Training

PARKROYAL PICKERING HOTEL PTE. LTD.

Singapore
On-site
SGD 50,000 - 70,000
8 days ago

Hotel Call Center Supervisor - Guest Experience & Training

PARKROYAL PICKERING HOTEL PTE. LTD.

Singapore
On-site
SGD 50,000 - 70,000
8 days ago

Customer Service / Customer Engagement Specialist (Office)

CAPITAL C CORPORATION PTE. LTD.

Singapore
On-site
SGD 60,000 - 80,000
9 days ago
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Senior Recruitment Consultant (Professional Services)

TANGSPAC CONSULTING PTE LTD

Singapore
On-site
SGD 80,000 - 100,000
12 days ago

Banking Sales Quality Coach

ADECCO PERSONNEL PTE LTD

Singapore
On-site
SGD 40,000 - 60,000
13 days ago

Customer Service Team Lead

ARISTON SERVICES PTE. LTD.

Singapore
On-site
SGD 60,000 - 80,000
15 days ago
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Customer Service Team Lead | Call Center Leader

ARISTON SERVICES PTE. LTD.

Singapore
On-site
SGD 60,000 - 80,000
15 days ago

Customer Relation Officer (Call Center External)

Catalyst Talent Strategy Consulting

Singapore
On-site
SGD 60,000 - 80,000
30+ days ago

Call Center QA & Monitoring

HELIUS TECHNOLOGIES PTE. LTD.

Singapore
On-site
SGD 40,000 - 60,000
16 days ago

Patient Service Officer

TMVC SINGAPORE PTE LTD

Singapore
On-site
SGD 28,000 - 40,000
18 days ago

Officer, Inbound Customer Service - Wealth Operations

Citigroup Inc.

Singapore
On-site
SGD 40,000 - 60,000
24 days ago

Call Centre Team Lead – Coaching, KPIs & Ops

RECRUIT EXPRESS PTE LTD

Singapore
On-site
SGD 45,000 - 55,000
16 days ago

Contact Center Officer

PERSOL SINGAPORE PTE. LTD.

Singapore
On-site
SGD 80,000 - 100,000
16 days ago

Emergency Call Triage & Dispatch Operator

IET PTE. LTD.

Serangoon Garden Circus
On-site
SGD 20,000 - 60,000
16 days ago

Desktop Engineer

THE HACENS TALENT PTE. LTD.

Singapore
On-site
SGD 50,000 - 70,000
18 days ago

Banking Customer Service Agent (Night shift)

PERSOL SINGAPORE PTE. LTD.

Singapore
On-site
SGD 20,000 - 60,000
27 days ago

Call Center Quality & Performance Analyst

HELIUS TECHNOLOGIES PTE. LTD.

Singapore
On-site
SGD 40,000 - 60,000
16 days ago

Banking Call Center Specialist – Customer Service & Cross‑Sell

PERSOL SINGAPORE PTE. LTD.

Singapore
On-site
SGD 80,000 - 100,000
16 days ago

1 Year Call Center Officer (East Area) #EEF

RECRUIT EXPRESS PTE LTD

Singapore
On-site
SGD 20,000 - 60,000
16 days ago

Support Analyst

Menlo Ventures

Singapore
On-site
SGD 40,000 - 60,000
18 days ago

Customer Service & Call Centre Agent

RECRUIT EXPRESS PTE LTD

Singapore
On-site
SGD 80,000 - 100,000
18 days ago

Front Desk Manager / Night Manager (Duty Manager)

SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD.

Singapore
On-site
SGD 30,000 - 40,000
18 days ago

Temp Customer Service Officer/ Call Center Agent (Healthcare) #HAC

RECRUIT EXPRESS PTE LTD

Singapore
On-site
SGD 60,000 - 80,000
18 days ago

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Sales Quality Coach (Bank I Up to 6.5k)
ADECCO PERSONNEL PTE LTD
Singapore
On-site
SGD 40,000 - 60,000
Full time
13 days ago

Job summary

A leading recruitment agency in Singapore is seeking a Sales Coach to monitor telesales calls and ensure compliance with company standards. You will evaluate performance using scorecards, provide feedback, and prepare reports on quality trends. The ideal candidate has prior call center experience, strong communication skills, and attention to detail. Proficiency in CRM systems and problem-solving skills is essential. This role offers an excellent opportunity to work in a dynamic environment.

Qualifications

  • Prior experience in call center or telesales is essential.
  • Ability to communicate feedback clearly in both verbal and written formats.
  • Attention to detail is critical for ensuring compliance.

Responsibilities

  • Monitor telesales calls to ensure quality and compliance.
  • Evaluate agent performance and provide constructive feedback.
  • Ensure adherence to company policies and regulatory requirements.
  • Prepare reports on quality trends for management.
  • Recommend process improvements to enhance productivity.
  • Document review findings and maintain accurate records.
  • Support training programs to address skill gaps.

Skills

Prior experience in call center/telesales
Strong verbal and written communication skills
High attention to detail
Analytical ability
Proficiency with call monitoring tools
Problem-solving skills

Tools

CRM systems
MS Office
Job description
Opportunity
  • Opportunity to work for one of the leading financial service providers and top banks
  • Great exposure to learn about banking products and services domain
  • Central Location
Job
  • Monitor telesales calls (live and recorded) to ensure quality and compliance.
  • Evaluate agent performance using scorecards and provide constructive feedback.
  • Ensure adherence to company policies, data security, and regulatory requirements.
  • Prepare reports on quality trends, gaps, and improvement areas for management.
  • Recommend process improvements to boost productivity and customer experience.
  • Document review findings and maintain accurate records in CRM systems.
  • Participate in calibration sessions and support training programs to address skill gaps.
Talent
  • Prior experience in call center/telesales; QA or monitoring experience preferred.
  • Strong verbal and written communication skills for clear feedback.
  • High attention to detail to spot compliance issues and improvement areas.
  • Analytical ability to interpret data and identify trends.
  • Proficiency with call monitoring tools, CRM systems, and MS Office.
  • Problem‑solving skills to handle escalations and propose effective solutions.
Next Steps
  • Send your resume to yueshan.wu@adecco.com
  • Email Topic: Sales Coach

Wu Yue Shan
EA License No: 91C2918
Personnel Registration Number: R25138923

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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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