Call Center jobs in Singapore
Sales Quality Coach (Bank I Up to 6.5k)
ADECCO PERSONNEL PTE LTD
Inbound Support Specialist – Customer Experience
RECRUIT EXPRESS PTE LTD
Hotel Call Center Supervisor - Guest Experience & Training
PARKROYAL PICKERING HOTEL PTE. LTD.
Hotel Call Center Supervisor - Guest Experience & Training
PARKROYAL PICKERING HOTEL PTE. LTD.
Customer Service / Customer Engagement Specialist (Office)
CAPITAL C CORPORATION PTE. LTD.
Discover more opportunities than anywhere else. Find more jobs nowSenior Recruitment Consultant (Professional Services)
TANGSPAC CONSULTING PTE LTD
Connect with headhunters to apply for similar jobsCustomer Service Team Lead | Call Center Leader
ARISTON SERVICES PTE. LTD.
Customer Relation Officer (Call Center External)
Catalyst Talent Strategy Consulting
Call Center QA & Monitoring
HELIUS TECHNOLOGIES PTE. LTD.
Officer, Inbound Customer Service - Wealth Operations
Citigroup Inc.
Call Centre Team Lead – Coaching, KPIs & Ops
RECRUIT EXPRESS PTE LTD
Emergency Call Triage & Dispatch Operator
IET PTE. LTD.
Banking Customer Service Agent (Night shift)
PERSOL SINGAPORE PTE. LTD.
Call Center Quality & Performance Analyst
HELIUS TECHNOLOGIES PTE. LTD.
Banking Call Center Specialist – Customer Service & Cross‑Sell
PERSOL SINGAPORE PTE. LTD.
1 Year Call Center Officer (East Area) #EEF
RECRUIT EXPRESS PTE LTD
Customer Service & Call Centre Agent
RECRUIT EXPRESS PTE LTD
Sales Quality Coach (Bank I Up to 6.5k)
Job summary
A leading recruitment agency in Singapore is seeking a Sales Coach to monitor telesales calls and ensure compliance with company standards. You will evaluate performance using scorecards, provide feedback, and prepare reports on quality trends. The ideal candidate has prior call center experience, strong communication skills, and attention to detail. Proficiency in CRM systems and problem-solving skills is essential. This role offers an excellent opportunity to work in a dynamic environment.
Qualifications
- Prior experience in call center or telesales is essential.
- Ability to communicate feedback clearly in both verbal and written formats.
- Attention to detail is critical for ensuring compliance.
Responsibilities
- Monitor telesales calls to ensure quality and compliance.
- Evaluate agent performance and provide constructive feedback.
- Ensure adherence to company policies and regulatory requirements.
- Prepare reports on quality trends for management.
- Recommend process improvements to enhance productivity.
- Document review findings and maintain accurate records.
- Support training programs to address skill gaps.
Skills
Tools
- Opportunity to work for one of the leading financial service providers and top banks
- Great exposure to learn about banking products and services domain
- Central Location
- Monitor telesales calls (live and recorded) to ensure quality and compliance.
- Evaluate agent performance using scorecards and provide constructive feedback.
- Ensure adherence to company policies, data security, and regulatory requirements.
- Prepare reports on quality trends, gaps, and improvement areas for management.
- Recommend process improvements to boost productivity and customer experience.
- Document review findings and maintain accurate records in CRM systems.
- Participate in calibration sessions and support training programs to address skill gaps.
- Prior experience in call center/telesales; QA or monitoring experience preferred.
- Strong verbal and written communication skills for clear feedback.
- High attention to detail to spot compliance issues and improvement areas.
- Analytical ability to interpret data and identify trends.
- Proficiency with call monitoring tools, CRM systems, and MS Office.
- Problem‑solving skills to handle escalations and propose effective solutions.
- Send your resume to yueshan.wu@adecco.com
- Email Topic: Sales Coach
Wu Yue Shan
EA License No: 91C2918
Personnel Registration Number: R25138923
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.