Customer Relation Officer (Call Center External)

Catalyst Talent Strategy Consulting; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment consultancy in Singapore seeks a Customer Relation Officer to handle customer inquiries through calls and emails. Responsibilities include answering queries, maintaining records, and reaching performance targets. Ideal candidates should have prior experience in customer service, possess strong communication skills, and be self-motivated. Flexible work hours including weekends may be required.

Qualifications

• Previous experience in call center or customer service preferred.
• Good interpersonal and communications skills.
• Self-motivated and able to work independently.

Responsibilities

• Attend to enquiries and incoming calls through various channels.
• Provide quick, accurate answers to customer queries.
• Ensure proper recording of conversations in the call center system.
• Meet individual and team key performance indicators.

Skills

Interpersonal skills

Communication skills

Customer service

Self-motivated

Team player

Job description

Customer Relation Officer (Call Center External)

Job Openings Customer Relation Officer (Call Center External)

About the job Customer Relation Officer (Call Center External)

The Company

You would most probably be a customer of our client. They play an important role in Singapores public transport system by being the middleman between you, the commuter, and all the other parts that help to make it world class.

Scope of Position

Responsibilities

• Attend to enquiries, primarily incoming calls through the hotline or other channels such as email
• Understand customers needs and provide quick, accurate and satisfactory answers to their queries
• Type of calls consist and not limiting to
  • Concession related matters (i.e lost of card/replacement procedure/extension issues/application issues)
  • Filing of claims for customer (i.e over-deduction/failure to exit/double deduction)
  • Point to point enquiries from customer
  • SimplyGo related issues (i.e Simple Technical issue, investigation of mismatch fare)
  • Perform out bound calls to customers who leave callback
• Ensure proper recording of conversation with customer in the call centre system
• Meet/exceed all individual and team key performance indicators (KPI) set by the management
• Maintain a positive and helpful approach in interactions with all customers
• Able to work during weekend and perform OT when necessary
• Other ad hoc duties as assigned by Team Leaders or Supervisors

Requirements

• Have previous experience in call centre is highly preferred or customer service experience
• A team player with good interpersonal and communications skills
• Self‑motivated and able to work independently with minimal supervision
• No relevant experience but have strong willingness to learn may apply

About Us

Catalyst Talent Strategy Consulting is an executive search firm that is specialized in providing recruitment solution for our clients. We are registered with MOM in 2016.