Sales Quality Coach (Bank I Up to 6.5k)

ADECCO PERSONNEL PTE LTD; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading recruitment agency in Singapore is seeking a Sales Coach to monitor telesales calls and ensure compliance with company standards. You will evaluate performance using scorecards, provide feedback, and prepare reports on quality trends. The ideal candidate has prior call center experience, strong communication skills, and attention to detail. Proficiency in CRM systems and problem-solving skills is essential. This role offers an excellent opportunity to work in a dynamic environment.

Qualifications

• Prior experience in call center or telesales is essential.
• Ability to communicate feedback clearly in both verbal and written formats.
• Attention to detail is critical for ensuring compliance.

Responsibilities

• Monitor telesales calls to ensure quality and compliance.
• Evaluate agent performance and provide constructive feedback.
• Ensure adherence to company policies and regulatory requirements.
• Prepare reports on quality trends for management.
• Recommend process improvements to enhance productivity.
• Document review findings and maintain accurate records.
• Support training programs to address skill gaps.

Skills

Prior experience in call center/telesales

Strong verbal and written communication skills

High attention to detail

Analytical ability

Proficiency with call monitoring tools

Problem-solving skills

Tools

CRM systems

MS Office

Job description

Opportunity

• Opportunity to work for one of the leading financial service providers and top banks
• Great exposure to learn about banking products and services domain
• Central Location

Job

• Monitor telesales calls (live and recorded) to ensure quality and compliance.
• Evaluate agent performance using scorecards and provide constructive feedback.
• Ensure adherence to company policies, data security, and regulatory requirements.
• Prepare reports on quality trends, gaps, and improvement areas for management.
• Recommend process improvements to boost productivity and customer experience.
• Document review findings and maintain accurate records in CRM systems.
• Participate in calibration sessions and support training programs to address skill gaps.

Talent

• Prior experience in call center/telesales; QA or monitoring experience preferred.
• Strong verbal and written communication skills for clear feedback.
• High attention to detail to spot compliance issues and improvement areas.
• Analytical ability to interpret data and identify trends.
• Proficiency with call monitoring tools, CRM systems, and MS Office.
• Problem‑solving skills to handle escalations and propose effective solutions.

Next Steps

• Send your resume to [e-mail]
• Email Topic: Sales Coach

Wu Yue Shan
EA License No: 91C2918
Personnel Registration Number: R25138923