Hotel Call Center Supervisor - Guest Experience & Training

PARKROYAL PICKERING HOTEL PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A prominent hospitality establishment in Singapore is looking for a Call Centre Supervisor to manage daily operations of the hotel call centre. The role includes overseeing incoming guest calls, resolving escalated issues, and conducting performance evaluations. The ideal candidate should have a minimum of 5 years of experience in a Call Centre, with at least 2 years in a supervisory position. Strong communication and customer service skills are essential to ensure exceptional service delivery. Competitive compensation package offered.

Qualifications

• Minimum 5 years' experience with 2 years of supervisory experience in a Call Centre environment.
• Experience in handling escalated calls and resolving customer issues.
• Familiarity with Call Centre metrics and performance management.

Responsibilities

• Oversee all incoming calls from guests and ensure prompt responses.
• Resolve escalated issues efficiently.
• Conduct regular performance evaluations.

Skills

Customer service orientation

Communication skills

Organizational abilities

Multitasking

Problem solving

Education

‘N’ level certification

Job description

A prominent hospitality establishment in Singapore is looking for a Call Centre Supervisor to manage daily operations of the hotel call centre. The role includes overseeing incoming guest calls, resolving escalated issues, and conducting performance evaluations. The ideal candidate should have a minimum of 5 years of experience in a Call Centre, with at least 2 years in a supervisory position. Strong communication and customer service skills are essential to ensure exceptional service delivery. Competitive compensation package offered.