Contact Center Officer

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

An established local bank in Singapore is seeking a customer service officer to join their contact center. The ideal candidate will deliver personalized service over the phone, understand customer needs, and identify cross-selling opportunities. Responsibilities include providing excellent service, soliciting feedback, and addressing problem trends. This position offers an excellent opportunity to contribute to customer satisfaction in a dynamic banking environment.

Qualifications

• Deliver personalized service over the telephone to customers on banking products.
• Ability to understand customers' needs and provide appropriate solutions.
• Identify cross-sell opportunities during customer interaction.

Responsibilities

• Consistently deliver excellent quality service to achieve total customer satisfaction.
• Solicit customers' feedback and identify problem trends.

Job description

Our client is an established local bank, they are looking to hire a customer service officer to join their contact center.

Responsibilities

• Deliver personalized service over the telephone to customers in call center on banking products, accounts and service enquiries in an effective and efficient manner.
• Ability to understand customers' needs and provide appropriate solutions and attention
• Identify cross-sell opportunities during customer interaction
• Consistently deliver excellent quality service to customers to achieve total customer satisfaction
• Solicit customers' feedback and identify problem trends for improvement actions

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

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PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• EA Registration No. R1877971 (Derrick Tiew Yong Han)