Customer Service & Call Centre Agent

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A recruitment agency in Singapore is seeking candidates for a customer service position. Responsibilities include handling inbound and outbound calls, maintaining CRM records, and delivering exceptional service. Candidates should have at least an O-Level qualification and preferably 1 year of experience in customer service or a call center environment. This role involves rotating shifts and offers a salary of $2,600.

Qualifications

• Minimum O-Level qualification.
• Preferably 1 year of experience in Customer Service or Call Centre.

Responsibilities

• Handle inbound and outbound calls professionally, including providing information, answering enquiries, and resolving issues.
• Maintain accurate call records using CRM systems.
• Deliver excellent customer service and ensure timely resolutions.
• Coordinate with other departments for follow-ups or escalations.
• Follow company policies, procedures, and quality standards.

Skills

Customer Service Skills

Communication Skills

Problem Solving

Education

O-Level qualification

Job description

A recruitment agency in Singapore is seeking candidates for a customer service position. Responsibilities include handling inbound and outbound calls, maintaining CRM records, and delivering exceptional service. Candidates should have at least an O-Level qualification and preferably 1 year of experience in customer service or a call center environment. This role involves rotating shifts and offers a salary of $2,600.