Call Centre Team Lead – Coaching, KPIs & Ops

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 45,000 - 55,000; Full time

Job summary

A leading recruitment firm in Singapore is seeking a skilled Team Manager to oversee call auditing, team performance, and service outcomes. The ideal candidate has at least three years of experience in a call center environment, with proven expertise in coaching and managing teams to enhance service standards. This role requires excellent communication skills and the ability to coordinate with stakeholders effectively. If you are passionate about mentoring and performance improvement, we want to hear from you.

Qualifications

• Minimum of three years' experience in a contact center or service industry.
• Experience in managing teams with a focus on coaching and performance monitoring.

Responsibilities

• Conduct monthly auditing on team's calls according to guidelines.
• Coordinate with stakeholders to resolve cases and requests.
• Ensure timely printing and mailing of collaterals.

Skills

Performance Monitoring

Coaching

Case Management

Job description

A leading recruitment firm in Singapore is seeking a skilled Team Manager to oversee call auditing, team performance, and service outcomes. The ideal candidate has at least three years of experience in a call center environment, with proven expertise in coaching and managing teams to enhance service standards. This role requires excellent communication skills and the ability to coordinate with stakeholders effectively. If you are passionate about mentoring and performance improvement, we want to hear from you.