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Application Support Analyst
Résumé du poste
A technology solutions provider in Singapore is seeking a Technical/Application Support professional to provide troubleshooting and support for applications. The ideal candidate will have 1-3 years of experience, and fresh graduates are welcome. Responsibilities include application maintenance, user support, and vendor coordination. The position offers an opportunity to work with diverse technologies in a growing company.
Qualifications
- 1-3 years of Technical/Application Support experience on multi-technology platforms.
- Knowledge of IT industry environments and business needs.
- Fresh Graduates are welcome to apply.
Responsabilités
- Provide application troubleshooting and on-site support.
- Log, escalate, and follow through with issues.
- Simulate user problems to resolve operating difficulties.
- Coordinate activities to identify, diagnose and rectify problems.
- Support testing, installation, and deployment of applications.
- Perform regular maintenance checks on the applications.
- Support monitoring compliance to security measures.
- Liaise with vendors and users on issues log and status.
- Monitor application performance and logs.
- Analyze application usage reports.
Connaissances
- 1-3 yrs of Technical / Application Support experience on multi technology platforms
- ITIL v3/v4 certification and strong service-oriented experience / background preferred.
- Knowledge and understanding of IT industry environment and business needs
- Experience in dealing with 3rd party vendor or client for support
- Proven experience supporting Web / Mobile / Client based applications
- Fresh Graduates are welcome to apply.
- Provide application troubleshooting and on-site support.
- Log, Escalate and follow through with issues.
- Simulate user problems to resolve operating difficulties.
- Coordinate activities to identify, diagnose and rectify problems.
- Support in the testing, installation and deployment of applications and patches.
- Perform regular maintenance checks on the applications.
- Support monitoring of compliance to security measures.
- Liaising with vendor and users on issues log and status.
- Monitor application performance and application logs.
- Analyze application usage reports.
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.