Application Support Analyst

HELIUS TECHNOLOGIES PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology solutions provider in Singapore is seeking a Technical/Application Support professional to provide troubleshooting and support for applications. The ideal candidate will have 1-3 years of experience, and fresh graduates are welcome. Responsibilities include application maintenance, user support, and vendor coordination. The position offers an opportunity to work with diverse technologies in a growing company.

Qualifications

• 1-3 years of Technical/Application Support experience on multi-technology platforms.
• Knowledge of IT industry environments and business needs.
• Fresh Graduates are welcome to apply.

Responsibilities

• Provide application troubleshooting and on-site support.
• Log, escalate, and follow through with issues.
• Simulate user problems to resolve operating difficulties.
• Coordinate activities to identify, diagnose and rectify problems.
• Support testing, installation, and deployment of applications.
• Perform regular maintenance checks on the applications.
• Support monitoring compliance to security measures.
• Liaise with vendors and users on issues log and status.
• Monitor application performance and logs.
• Analyze application usage reports.

Skills

Technical/Application Support

ITIL v3/v4 certification

Service-oriented experience

Application troubleshooting

User problem simulation

Job description

Job Requirement

• 1-3 yrs of Technical / Application Support experience on multi technology platforms
• ITIL v3/v4 certification and strong service-oriented experience / background preferred.
• Knowledge and understanding of IT industry environment and business needs
• Experience in dealing with 3rd party vendor or client for support
• Proven experience supporting Web / Mobile / Client based applications
• Fresh Graduates are welcome to apply.

Responsibilities

• Provide application troubleshooting and on-site support.
• Log, Escalate and follow through with issues.
• Simulate user problems to resolve operating difficulties.
• Coordinate activities to identify, diagnose and rectify problems.
• Support in the testing, installation and deployment of applications and patches.
• Perform regular maintenance checks on the applications.
• Support monitoring of compliance to security measures.
• Liaising with vendor and users on issues log and status.
• Monitor application performance and application logs.
• Analyze application usage reports.