Sales Operational Excellence Analyst

MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading staffing agency in Singapore is looking for a professional to manage the end-to-end sales incentives process and optimize CRM-related business processes. The ideal candidate will have at least 3 years of experience and possess strong analytical skills along with a Bachelor’s Degree in a relevant field. This role involves collaborating with teams to enhance operational effectiveness and provide actionable insights based on data analysis. Proficiency in BI tools is a plus.

Qualifications

• Bachelor's degree in Accounting, Business Administration, Analytics or related fields.
• At least 3 years of experience in a fast-paced company.
• Comfortable dealing with people and the processing of business operations.

Responsibilities

• Manage end-to-end sales incentives process from calculation to payout.
• Collaborate with cross-functional teams for efficiency improvements.
• Conduct in-depth analytical review and provide data-driven recommendations.

Skills

Analytical skills

Communication skills

Process improvement

Proficiency in BI tools

Education

Bachelor's Degree in Accounting or related field

Tools

Power BI

Excel

Tableau

Job description

You will partner with Sales team and leverage business analytics to drive operational effectiveness in sales processes, incentive policy-making, and revenue planning.

Job Responsibilities:

Sales Incentive

• Manage end-to-end sales incentives process from calculation to payout
• Collaborate with cross-functional teams to improve accuracy and efficiency via process or system enhancement

CRM Optimization and Process Development

• Partner with Sales teams and CRM teams to develop optimized CRM-related business processes
• Stay updated with new CRM products and feature launches and ensure Sales teams are aligned
• Lead process standardisation projects independently across regions, providing guidelines and training for the Sales team

Business Analytics and Reporting

• Conduct in-depth analytical review of business operations and provide data-driven recommendations
• Prepare management reporting via dashboard visualization that delivers actionable insights to leadership
• Coordinate with Sales and cross-functional teams with a client-focused and continuous improvement mindset

Requirements:

• Bachelor's Degree in Accounting, Business Administration, Analytics or related fields
• At least 3 years of experience in a fast-paced company with knowledge in Media Operations, Digital Advertising, Revenue Strategy/Operations, Audit, or related fields
• Comfortable dealing with people and the processing of business operations
• Proficiency with MS Office Suite, MS Excel and Power Point
• Proficiency in BI system knowledge such as Power BI, Tableau, Qlik Sense is a plus
• Highly analytical and attention to details
• Highly self-motivated, independent and proactive