Application Support Analyst

SAGL CONSULTING PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A consulting firm in Singapore is seeking an Application Support Analyst to ensure the smooth operation and reliability of business-critical applications. The role involves monitoring application performance, providing user support, and collaborating with technical teams. Candidates should have a bachelor’s degree in a related field and 3–5 years of relevant experience. Strong troubleshooting skills and knowledge of application architecture are crucial for success in this position.

Qualifications

• 3–5 years’ experience in application support or related roles.
• Strong analytical, communication, and documentation skills.
• Proficiency in English (verbal and written).

Responsibilities

• Monitor and maintain application performance, availability, and security.
• Perform health checks, backups, and apply patches or upgrades.
• Handle incident management—troubleshoot, resolve, and upscale as needed.
• Provide user support, guidance, and documentation.
• Collaborate with developers, IT, and operations teams.
• Maintain accurate records and prepare performance reports.
• Support business continuity and process improvement initiatives.
• Provide on-call support for critical issues.

Skills

Application architecture knowledge

SQL/NoSQL databases

Troubleshooting tools

Basic programming (e.g., .NET, JavaScript, Python, C#, C++)

REST APIs

Analytical skills

Communication skills

Documentation skills

Education

Bachelor’s degree in Computer Science, IT, or related field

Job description

Job Summary

The Application Support Analyst ensures smooth operation, maintenance, and reliability of business-critical applications by providing user support, resolving incidents, and coordinating with technical teams to optimize performance.

Key Responsibilities

• Monitor and maintain application performance, availability, and security.
• Perform health checks, backups, and apply patches or upgrades.
• Handle incident management—troubleshoot, resolve, and upscale as needed.
• Provide user support, guidance, and documentation.
• Collaborate with developers, IT, and operations teams for testing, integration, and performance tuning.
• Maintain accurate records and prepare performance reports.
• Support business continuity and process improvement initiatives.
• Provide on-call support for critical issues.

Required Skills & Qualifications

• Bachelor’s degree in Computer Science, IT, or related field.
• 3–5 years’ experience in application support or related roles.
• Strong knowledge of application architecture, databases (SQL/NoSQL), and troubleshooting tools.
• Basic programming/scripting skills (e.g., .NET, JavaScript, Python, C#, C++).
• Experience with REST APIs, web backend, and DevOps CI/CD is an advantage.
• Strong analytical, communication, and documentation skills.
• Proficiency in English (verbal and written).

Preferred Qualifications

• Knowledge of ITIL processes, cloud platforms (AWS/Azure), and monitoring tools.
• Familiarity with security and compliance standards.