Hr jobs in Saudi Arabia

Manage and develop the company's relationship with installment providers to ensure sales growth, smooth operations, compliance, and improved profitability of installment offers across all channels (store, e-commerce, mobile app).

• Business and Contract Development
  • Research and select suitable installment providers, and manage negotiations on terms, commissions, and service level agreements.
  • Prepare and review agreements and addenda (fees, credit limits, return policy, disputes).
  • Develop a map of installment offers tailored to different seasons and customer segments (0% fees/seasonal installments/down payment).
• Relationship and Partnership Management
  • Serve as a single point of contact for each provider, and conduct monthly/quarterly performance review meetings.
  • Lead joint marketing and sales plans (co-marketing) and define target shares/campaigns.
• Operational and Technical Integration
  • Coordinate with the IT team to integrate APIs/SDKs/payment gateways and testing environments.
  • Unify the customer journey across POS and e-commerce platforms.
  • Monitor and manage downtime and errors with the provider and within the Service Level Agreement (SLA).
• Governance, Compliance, and Risk
  • Ensure installment offers comply with internal policies and relevant regulatory requirements.
  • Manage objections and disputes and establish a clear escalation mechanism.
• Financial Reconcilations and Reconciliation
  • Monitor daily/weekly settlement and collection schedules and reconcile transactions with sales orders.
  • Review discounts/commissions, administrative fees, and settlement variances, and address any discrepancies.
  • Provide periodic financial reports on net income, revenue, and any outstanding amounts.
• Sales and Customer Service Empowerment
  • Train sales and customer service staff on available installment programs.
  • Monitor the customer experience from approval to delivery and after-sales support.
• Marketing and Sales Growth
  • Monitor the implementation of installment campaigns (digital/in-store channels) and track their impact on sales.
• Analytics and Dashboards
  • Build a dashboard showing: installment selection rate, approvals, rejections, cart value, conversion rate, and returns.
  • Analyze reasons for rejections and improve policies with providers (thresholds, evaluation criteria).
• Documentation and Reporting
  • Prepare weekly/monthly reports for management: installment sales, profitability, risk indicators, and opportunities for improvement.

• Bachelor’s degree in Business Administration, Finance, Economics, or a related field (MBA is a plus).
• 3–5 years of experience in partnerships management, financial services, or payment solutions — preferably in retail or e-commerce sectors.
• Strong knowledge of installment programs, BNPL (Buy Now, Pay Later) solutions, and payment gateway integrations.
• Solid understanding of contract negotiation, financial reconciliation, and commission structures.
• Experience working with cross-functional teams (IT, Finance, Sales, Marketing, and Customer Service).
• Excellent analytical and problem-solving skills with high attention to detail.
• Strong communication and negotiation skills to manage and influence external partners.
• Proficiency in Excel, Power BI, or other analytics tools for building performance dashboards.
• Ability to manage multiple projects simultaneously and meet tight deadlines.