Installment Account Manager

SSC HR Solutions; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading HR solutions provider in Saudi Arabia is seeking a partnerships manager to develop and manage relationships with installment providers. This role focuses on driving sales growth, ensuring compliance, and integrating payment solutions across various channels. The ideal candidate will have a bachelor's degree, strong knowledge of payment solutions, and experience in partnerships management. This position offers a dynamic work environment with opportunities for growth.

Qualifications

• 3-5 years of experience in partnerships management, financial services, or payment solutions.
• Strong knowledge of installment programs and BNPL solutions.
• Experience with cross-functional teams (IT, Finance, Sales, Marketing).

Responsibilities

• Manage relationships with installment providers to ensure sales growth.
• Coordinate with the IT team for payment gateway integrations.
• Train sales staff on installment programs.

Skills

Partnerships management

Payment solutions knowledge

Analytical skills

Communication skills

Negotiation skills

Education

Bachelor's degree in Business Administration, Finance, Economics or related field

Tools

Excel

Power BI

Job description

Job Purpose

Manage and develop the company's relationship with installment providers to ensure sales growth, smooth operations, compliance, and improved profitability of installment offers across all channels (store, e-commerce, mobile app).

Responsibilities

• Business and Contract Development
  • Research and select suitable installment providers, and manage negotiations on terms, commissions, and service level agreements.
  • Prepare and review agreements and addenda (fees, credit limits, return policy, disputes).
  • Develop a map of installment offers tailored to different seasons and customer segments (0% fees/seasonal installments/down payment).
• Relationship and Partnership Management
  • Serve as a single point of contact for each provider, and conduct monthly/quarterly performance review meetings.
  • Lead joint marketing and sales plans (co-marketing) and define target shares/campaigns.
• Operational and Technical Integration
  • Coordinate with the IT team to integrate APIs/SDKs/payment gateways and testing environments.
  • Unify the customer journey across POS and e-commerce platforms.
  • Monitor and manage downtime and errors with the provider and within the Service Level Agreement (SLA).
• Governance, Compliance, and Risk
  • Ensure installment offers comply with internal policies and relevant regulatory requirements.
  • Manage objections and disputes and establish a clear escalation mechanism.
• Financial Reconcilations and Reconciliation
  • Monitor daily/weekly settlement and collection schedules and reconcile transactions with sales orders.
  • Review discounts/commissions, administrative fees, and settlement variances, and address any discrepancies.
  • Provide periodic financial reports on net income, revenue, and any outstanding amounts.
• Sales and Customer Service Empowerment
  • Train sales and customer service staff on available installment programs.
  • Monitor the customer experience from approval to delivery and after-sales support.
• Marketing and Sales Growth
  • Monitor the implementation of installment campaigns (digital/in-store channels) and track their impact on sales.
• Analytics and Dashboards
  • Build a dashboard showing: installment selection rate, approvals, rejections, cart value, conversion rate, and returns.
  • Analyze reasons for rejections and improve policies with providers (thresholds, evaluation criteria).
• Documentation and Reporting
  • Prepare weekly/monthly reports for management: installment sales, profitability, risk indicators, and opportunities for improvement.

Requirements

• Bachelor’s degree in Business Administration, Finance, Economics, or a related field (MBA is a plus).
• 3–5 years of experience in partnerships management, financial services, or payment solutions — preferably in retail or e-commerce sectors.
• Strong knowledge of installment programs, BNPL (Buy Now, Pay Later) solutions, and payment gateway integrations.
• Solid understanding of contract negotiation, financial reconciliation, and commission structures.
• Experience working with cross-functional teams (IT, Finance, Sales, Marketing, and Customer Service).
• Excellent analytical and problem-solving skills with high attention to detail.
• Strong communication and negotiation skills to manage and influence external partners.
• Proficiency in Excel, Power BI, or other analytics tools for building performance dashboards.
• Ability to manage multiple projects simultaneously and meet tight deadlines.