Customer Service jobs in Saudi Arabia

Manage FM Services at assigned client sites and ensure financial performance, QHSE compliance and stakeholder satisfaction.

• To manage FM Services at assigned client sites.
• Responsible for FM standards and delivery through KPI's / SLA's.
• Complete monthly client 7P report and present to site leaders for locations within remit by 15th of each month.
• Accountable for the financial performance of assigned sites.
• Responsible for adherence to business controls and CBRE processes and procedures.
• Ensure proactive management of sites, projects and small works.
• Ensure all PPMs are set up correctly in Si7.
• Ensure all WOs are closed on time.
• Provide guidance and make recommendations to the client on FM matters associated with the sites.
• Responsible for initiating value add initiatives.
• Proactive approach, takes ownership and commitment to drive improvement and complete tasks.
• Ensure essential site systems and equipment is maintained.
• Ensure a cost effective maintenance program for all buildings, plant, systems and equipment is in place.
• Ensure projects are managed within the portfolio and delivered on time and within budget.
• Manage suppliers to ensure delivery is per scope and to best standards.
• Develop and manage pass-through opportunities to realize savings.

• Responsible for all financial costs and controls for sites.
• Support Multi Site FM with collating monthly billing.
• Identify saving opportunities and report using value track templates.
• Be commercially aware and have a sound knowledge of cost controls and daily financial planning.

• Ensure that all Health & Safety and Environmental requirements are in place at sites.
• Lead on any scheduled internal QHSE audits.
• Completion of monthly self audits & scorecards is completed on time.
• QHSE e-learnings are completed on time for self and direct reports.
• Log books are implemented and maintained.
• Own and manage the BCP and ensure it is known to all staff.
• Ensure hazards & near misses are reported via Harbour. Min 1 per headcount per month.
• Ensure Gemba walks are carried out with client QHSE.
• Manage emergency procedures for the sites.
• Ensure correct internal & client communication process is followed for accident reporting at sites.

• To manage and develop the site teams through effective training and development and annual appraisals for direct reports to ensure objectives are achieved.
• Strong supervisory skills and influencing ability.
• Strong communication skills.
• Be able to converse confidently with staff, customers and suppliers at all levels.
• Strong team player with a passionate customer service focus.

• Completion of monthly client report on time and presents to client Site Leader.
• Establish meeting cadence with Site Leaders and maintain rolling action log.
• Establish relationship with all stakeholders.
• Confident when offering solutions and providing recommendations.
• Ensure prompt response to stakeholders via email and ensure timely progress updates are provided.

• Ability to lead, mentor and performance manage a multicultural team.

• Financial acumen.
• Confident and decisive.
• Problem solving.
• Customer focus.
• Pro active & drive to complete tasks.
• Vendor Management.
• Safety driven.
• Stakeholder management.

• Maximo.
• IOSH certification.
• Sharepoint.

• Experience with managing a team.
• Experience managing remote direct report(s).
• Dealing with client leadership / stakeholders.
• Budgeting.
• Full P& L responsibility.