Customer Service Representative - Saudi National

Cigna; Riyadh; Hybrid; SAR 120,000 - 150,000; Full time

Job summary

A leading global health service company in Riyadh is seeking a Customer Service Representative to handle inquiries regarding insurance claims and policies. This role requires a bachelor's degree, call center experience, and proficiency in both English and Arabic. Candidates should possess excellent organizational skills and be capable of multitasking in a fast-paced environment. The position includes work in 24x7 shifts, and applicants from the healthcare insurance industry are encouraged to apply.

Benefits

VIP Healthcare Insurance Plan

Professional learning programs

Superb office location at Riyadh Front

Qualifications

• Minimum 1+ years of customer service experience.
• Call center experience is required.
• Understanding of medical terminology is a plus.
• Experience in healthcare insurance industry is required.

Responsibilities

• Handle calls and e-mails related to insurance inquiries.
• Respond to inquiries from policyholders and clients.
• Perform research to respond to complex inquiries.
• Independently address inquiries and complaints.

Skills

Customer service problem analysis

Excellent English communication

Arabic communication

Organizational skills

Multitasking

Education

Bachelor's degree or equivalent

Tools

Microsoft Office Suite

Job description

About Cigna Healthcare

Cigna Healthcare is a global health service company dedicated to helping people improve their health, and vitality. With a heritage of over 200 years, Cigna Healthcare is committed to its promise of being together all the way in providing healthcare, clinical management and wellness programs to employers, individuals, and governments around the world.

Cigna Healthcare maintains a global sales capability in 30 countries and jurisdictions, employing over 70,000 people that service more than 190 million customer relationships.

About Cigna KSA

Breaking ground by becoming the first international health insurer to receive a branch license in Saudi Arabia. Saudi Arabia’s Central Bank approved licensing for Cigna Insurance Saudi Arabia to enhance quality and competitiveness, increase diversification, and introduce new perspectives to the Saudi Arabian market. We are honored to have been awarded this license – and will work diligently to improve the health and well-being of every Saudi Arabian citizen we serve. As healthier employees lead to more productive workforces, these efforts are a win-win for all.

Our Offer

• VIP Healthcare Insurance Plan
• Professional learning programs to help you grow your career at Cigna
• Superb office location at Riyadh Front

The role

• Handle calls and e-mails and respond to simple and complex inquiries regarding eligibility, cards status, Envoy registration/navigation, policy benefits, issue certificates of insurance, claims status and other related information and provide solutions for customers and clients.
• Receives requests by mail, telephone, or in person regarding insurance claims/policies. Responds to inquiries from policy holders, clients, brokers and/or others.
• Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
• Mails or routes claim forms and supporting documentation to various units for final processing.
• Independently responds to inquiries, grievances, complaints, or appeals ranging from routine to moderate complexity.
• You will have excellent interpersonal skills, with an ability to understand and interpret policy provisions.

Qualifications

• Bachelor’s degree or equivalent
• Minimum 1+ years of customer service experience analyzing and solving customer problems
• Call center experience
• Excellent English written and oral communication skills
• Arabic written and oral skill is a must
• Exceptional organizational and time-management focus
• Ability to perform in a high volume, fast paced call center environment
• Proven ability to work independently as well as a productive member of a team
• Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer
• Extensive understanding in Medical Terminology is a PLUS
• Experience in healthcare insurance industry is required (financial/banking are welcome to apply)

Conditions/Requirements

• Work in 24 x 7 rotation shifts.
• 5 days a week.
• In split shifts (some hours in the morning and remaining hours in the afternoon or evening)
• During public holidays

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [e-mail] for support. Do not email [e-mail] for an update on your application or to provide your resume as you will not receive a response.