Customer Service Assistant

Speed Code for Information Technology; Riyadh; Remote; SAR 120,000 - 150,000; Full time

Job summary

A technology services company in Riyadh is looking for a customer service representative to assist customers with inquiries and issues related to mobile apps and digital platforms. The role requires 1-2 years of customer service experience, problem-solving skills, and proficiency with CRM systems. You'll work remotely and be expected to contribute to a positive team environment. Flexible hours are necessary.

Qualifications

• 1-2 years of experience in customer service or a related field.
• Ability to work effectively in a remote, fast-paced environment.
• Willingness to work flexible hours as needed.

Responsibilities

• Respond promptly to customer inquiries via email, chat, and phone.
• Assist customers with troubleshooting issues related to digital platforms.
• Collaborate with technical teams to resolve complex issues.

Skills

Problem-solving abilities

Attention to detail

Customer-focused mindset

Strong organizational skills

Tools

CRM systems

Customer support tools

Job description

Responsibilities

• Respond promptly and professionally to customer inquiries via email, chat, and phone.
• Assist customers in troubleshooting issues related to mobile apps and digital platforms.
• Document customer interactions and maintain accurate records in the CRM system.
• Collaborate with technical teams to elevate and resolve complex issues.
• Provide clear and concise information about products, services, and company policies.
• Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
• Identify recurring customer concerns and suggest process improvements.
• Support onboarding and orientation for new customers using digital solutions.
• Maintain up-to-date knowledge of company products and services.
• Contribute to a positive, team-oriented remote work environment.

Qualifications

• 1-2 years of experience in customer service, support, or a related field.
• Strong problem-solving abilities and attention to detail.
• Ability to work effectively in a remote, fast-paced environment.
• Proficiency with CRM systems and customer support tools.
• Demonstrated ability to handle multiple tasks and prioritize effectively.
• Customer-focused mindset with a commitment to delivering high-quality service.
• Basic technical aptitude to assist with digital products and platforms.
• Strong organizational and time management skills.
• Willingness to work flexible hours as needed.