Jobs in Malásia

Summary: The senior Adviser oversees the team, ensuring efficient and accurate service. This leadership role involves managing team performance, implementing process improvements, and ensuring exceptional service delivery while aligning with goals and regulatory standards.

• Supervise and lead the team by setting performance goals and monitoring KPIs.
• Handle complex cases escalated by representatives.
• Collaborate with the HK team to resolve issues.
• Make appropriate recommendations to meet customers’ expectations.
• Provide guidance and support to facilitate representatives in service delivery and daily operations, resolve complex member inquiries, and handle complaints escalated from representatives.

• 3-5 years of call center experience, including 2 years of experience in people management
• Good interpersonal and problem-solving skills
• Good team player with strong commitment to delivering quality customer service
• Responsible, well organized, and attentive to detail
• Proactive, mature, positive, and decisive
• Professional telephone manner