中文夜班客服 - 航空行业 - Fresh Grads Welcome

TDCX; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading BPO company based in Kuala Lumpur is seeking customer service professionals to handle inquiries and complaints effectively. The ideal candidates will possess qualifications ranging from SPM to a Master's Degree and have strong communication skills in both English and Mandarin. Applicants should be adaptable and willing to work night shifts. Join a diverse and dynamic team offering attractive remuneration, comprehensive benefits, and opportunities for career growth in a welcoming environment.

Benefits

Attractive remuneration and performance incentives

Comprehensive medical and insurance coverage

Engaging activities and recognition programs

Strong learning and development plans

Flexible working arrangements

Qualifications

• Required at least 1 year of working experience in the related field.
• Willingness to work in KL Sentral area and accept night shifts.
• Ability to learn and adapt to new systems.

Responsibilities

• Handle daily inbound calls and emails regarding customer inquiries.
• Provide solutions for flight cancellations, rescheduling, and refunds.
• Demonstrate a strong orientation towards customer satisfaction.

Skills

Strong customer service orientation

Strong communication skills

Ability to multi-task

Comfortable with computers

Fluent in English and Mandarin

Education

SPM, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, or Master's Degree

Job description

Key Responsibilities

• Handle daily inbound calls and emails regarding general customer inquiries, complaints, comments, feedback, and other issues related to the services.
• Understand customer inquiries and ensure they are addressed or routed through the appropriate channel, such as customer support teams for ticketing, baggage handling, or special assistance.
• Demonstrate a strong customer service orientation and take responsibility for ensuring customer satisfaction, particularly in resolving issues related to flight bookings, loyalty programs, and travel disruptions.
• Provide appropriate solutions or alternatives in an effective and polite manner to resolve customer inquiries related to airline services, such as flight cancellations, rescheduling, refunds, payment issues, promotions, and other travel-related concerns.

Who are we looking for?

Candidate must possess at least a SPM, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.

Preferable with 1 year of working experience in the related field is required for this position.

Applicants must be willing to work in KL Sentral area. And willing to accept night shifts.

Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.

Strong communication and interpersonal skills.

Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.

Excellent verbal and written communication skills in English and Mandarin to effectively communicate with Mandarin-speaking clients.

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award‑winning and fast‑growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company with 26 years of experience and 310+ industry awards