【邮轮行业】-客服 - Customer Support

TDCX; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

An award-winning BPO company is seeking customer service representatives to provide efficient service to the travel community. You will handle customer complaints, respond to phone calls, and compose thoughtful email responses. Ideal candidates should possess at least a diploma or higher and be available for a regular 40-hour work schedule. The role requires strong communication and interpersonal skills to manage customer interactions effectively.

Benefits

Attractive remuneration

Comprehensive medical coverage

Engaging recognition programs

Strong learning and development plans

Flexible working arrangements

Qualifications

• Candidate must possess at least a SPM, Diploma, Bachelor's Degree, or higher in any field.
• Must be available for a regular schedule of 40 hours a week, including weekends and holidays.
• Strong communication and interpersonal skills are required.

Responsibilities

• Provide friendly and efficient service to the travel community.
• Handle and resolve customer complaints as the first point of contact.
• Respond to inbound phone calls and emails, including urgent situations.
• Research information and troubleshoot problems using available resources.

Skills

Patience

Empathy

Communication skills

Writing skills

Interpersonal skills

Education

Diploma, Bachelor's Degree, or higher in any field

Job description

Provide friendly and efficient service to the travel community of our client.

Be a first point of contact to handle and resolve customer complaints.

Respond professionally to inbound phone calls, including urgent situations.

Identify and elevate issues appropriately.

Compose thoughtful and accurate messages or customize prepared responses to customer emails.

Research information and troubleshoot problems using available resources.

Arbitrate in situations between users.

Monitor and control numerous concurrent tasks in tandem.

Proactively and independently work to meet targets and goals

Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the ISO9001 and ISO18295-1 Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a SPM, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree, any field.
• Must be available for a regular schedule of 40 hours a week, one that spans weekends and holidays as our customers need us. Shifts may include evening or early morning hours.
• Patience, empathy, and a unique ability to manage stress.
• Skilled and eloquent in writing.
• Strong communication and interpersonal skills.

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company with 26 years of experience and 310+ industry awards