夜班客服 - call center (Fresh Grads Welcome)

TDCX; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading BPO company in Kuala Lumpur is seeking customer service representatives to handle inbound calls and emails regarding customer inquiries. Candidates should possess at least a SPM qualification and be comfortable working with computers. Fluency in English and Mandarin is essential for effective communication with clients. This role offers attractive remuneration, performance incentives, and opportunities for career development. Join an award-winning team and unleash your full potential at work.

Benefits

Attractive remuneration

Comprehensive medical coverage

Engaging activities and recognition programs

Strong learning and development plans

Flexible working arrangements

Qualifications

• At least SPM or higher qualification is required.
• 1 year of experience in customer service preferred.
• Comfortable working on computers and multiple systems.

Responsibilities

• Handle daily inbound calls and emails regarding customer inquiries.
• Provide solutions for flight cancellations, rescheduling, and travel issues.
• Ensure customer satisfaction by addressing inquiries effectively.

Skills

Customer service orientation

Strong communication skills

Problem-solving

Multi-tasking

Ability to learn new systems

Fluent in English

Fluent in Mandarin

Education

SPM, Diploma, Bachelor's Degree or higher

Job description

Responsibilities

• Handle daily inbound calls and emails regarding general customer inquiries, complaints, comments, feedback, and other issues related to the services.
• Understand customer inquiries and ensure they are addressed or routed through the appropriate channel, such as customer support teams for ticketing, baggage handling, or special assistance.
• Demonstrate a strong customer service orientation and take responsibility for ensuring customer satisfaction, particularly in resolving issues related to flight bookings, loyalty programs, and travel disruptions.
• Provide appropriate solutions or alternatives in an effective and polite manner to resolve customer inquiries related to airline services, such as flight cancellations, rescheduling, refunds, payment issues, promotions, and other travel-related concerns.

Qualifications

Candidate must possess at least a SPM, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.

Preferable with 1 year of working experience in the related field is required for this position.

Applicants must be willing to work in KL Sentral area. And willing to accept night shifts.

Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.

Strong communication and interpersonal skills.

Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.

Excellent verbal and written communication skills in English and Mandarin to effectively communicate with Mandarin-speaking clients.

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company with 26 years of experience and 310+ industry awards

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.